Customer Service – American Airlines Jobs

Job Type: Customer Service from home
Location: Illinois work from home
Company: American Airlines

Position Description:

Are you ready to discover a world of possibilities, both at work and in your spare time? Joining our American Airlines family will allow you to travel the world, expand your knowledge, and become the best version of yourself. You’ll face challenges with flexibility and elegance as you start on a new adventure, gaining new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and professional life by jumping on board!

What you intend to do

• Promotes operational excellence while maintaining a safe atmosphere that encourages end-to-end great customer service, resulting in staff and customer safety and well-being.
• Be a safety advocate: Be on the lookout for safety issues and address them as needed.
• Sets team and individual goals to support departmental and corporate objectives; coaches and mentors frontline team members on skill development, customer service enhancement, and company culture behaviors.
• Creates and encourages effective team interactions that foster compassion, authenticity, integrity, respect, and dignity.
• Allocates resources effectively and provides sufficient assistance to enable teams to meet operational goals in a safe manner.
• Conduct self-audits, observations, root cause investigations, and other associated safety activities to ensure the continuous safety and reliability of our operation.
• Encourage effective communication among departments in order to motivate our staff to collaborate in order to achieve common goals.
• Understand the Joint Collective Bargaining Agreement (JCBA) and ensure that team members follow corporate policy/procedure.
• Adopt the following essential values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
• Ability to manage difficult staffing challenges with little supervision
• Excellent communicator at all levels of the operation
• Can manage many software programs at once to quickly analyze operations and select the best course of action throughout the day.
• Coordination of frontline team member allocations for dynamically working flights at gates
• GS Realtime and other tools (such as Prime, GETNG, and SABRE) are used to identify and give day of overtime, as well as offer personnel inputs and tour reports.
• Time management that is proactive and efficient
• Ability to work beyond hours as operational needs arise
• Capability to perform alternate shifts on weekends, holidays, and days off

Everything you’ll need to succeed

• Prior customer service experience at an airport
• 2 years of leadership experience
• Understanding of company regulations and procedures, as well as functional automation applications

Qualifications, Licenses, and Certifications

• Capability to bring out the best in employees through proactive employee engagement and support for an inclusive workplace
• Ability to actively listen – paying full attention to what others are saying, taking time to understand the points being made, and asking relevant questions
• Critical thinking ability is using logic and reasoning to recognize the advantages and disadvantages of various solutions, conclusions, or approaches to problems.
• Capability to monitor and appraise one’s own, team members’, and operation’s performance in order to improve or take remedial action.
• Excellent decision-making abilities
• ability to work both individually and collaboratively
• Capability to function under stressful operating situations
• Ability to prioritize and execute with haste and precision
• Ability to manage issues with internal and external customers using solid business judgment
• Capability to coordinate station activities and interact with multi-functional departments and agencies to ensure critical needs are fulfilled for a safe, efficient, and on-time operation
• Knowledge with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook is required.
• Has or has the ability to receive Postal clearance. USPS requires a five-year residency in the United States.