Customer Service – Amazon Remote Jobs

Job Type: Customer Service from home
Location: Iowa work from home
Company: Amazon

Position Description:

As a Delivery Station Customer Service Associate, you will contribute to enhancing the customer experience by offering in-station, hands-on assistance to guarantee that our clients receive their items as promised, on time. Also, the job will assist in putting clients in touch with professionals who can give them the most precise and current information regarding their packages. Beyond completing and delivering customer orders, our work also involves making sure our clients are happy.

Your duties as a Delivery Station Customer Service Associate will include:

• Using empathy to handle challenging client circumstances over the phone and via email; being responsive and giving the requirements of the customer top priority; and requesting input from the customer to enhance the customer experience.
• analyzing data; supplementing data with anecdotes and experience; a willingness to look for and create work flows and procedures; a search for ways to enhance and promote quality; fulfilling deadlines while displaying accuracy and thoroughness.
• Using analytical thinking to quickly identify and fix customer-facing problems; expertly gathering and evaluating data to create alternate solutions.
• a successful communication; focusing on meeting client demands, keeping confidentiality, and adhering to regulations and procedures; listening and seeking explanation.
• juggling the demands of the individual and the team; showing objectivity and being open to other people’s viewpoints; delivering and getting criticism; Supporting the team’s efforts to succeed; Contributing to the creation of a positive team atmosphere; Dedication to goals and objectives.
• Respecting others, gaining others’ trust, and standing firmly behind the principles and objectives of the organization.
• supporting diversity and affirmative action.
• lifting, pushing, tugging, and carrying objects up to 49 pounds.
• For shifts up to 12 hours, various positions include standing, crouching, kneeling, and/or stretching.
• working in a manufacturing setting where the noise level and temperatures are variable in a warehouse (personal protective equipment provided).

BASIC REQUIREMENTS

• High school diploma or an equivalent
• prior customer service experience
• the capacity to efficiently set priorities for tasks to ensure effectiveness
• experience with Microsoft Outlook and the Windows operating system
• knowledge of several web browsers, database searches, and instant messaging software

Recommended Requirements

• Bachelor’s degree or comparable professional experience
• proficiency in communication abilities, both written and oral
• knowledge of performance measures, including how to create them and use them to track progress against key performance indicators