Customer Service Agent -Southwest Airlines Remote Jobs

Job Type: Customer Service Agent from home
Location: California work from home
Company: Southwest Airlines

Southwest Airlines is an Equal Opportunity Employer committed to fostering a diverse and inclusive workforce. We welcome applicants from various backgrounds and experiences to join our team.

Responsibilities:

As a Customer Service Agent, your responsibilities include:

• Providing friendly and positive service to both internal and external customers.
• Collaborating effectively with colleagues to ensure the success of our company.
• Offering legendary customer service to individuals using our travel, cargo, or baggage services, addressing their needs.
• Operating a computerized point-of-sale system for ticketing, check-in, boarding, reservations, and problem resolution.
• Greeting and assisting customers in a courteous manner and handling various forms of payment.
• Handling baggage, cargo, and resolving customer complaints and issues.
• Providing information, answering inquiries, and offering flight details to customers and airport visitors.
• Completing required forms and reports as per company standards.
• Writing irregularity and complaint reports when necessary.

Requirements:

Qualifications: Knowledge, Skills, and Abilities:

• Ability to type and use a computer keyboard efficiently.
• Capacity to read documents, follow instructions, and understand ticketing procedures, rules, and regulations.
• Strong teamwork and communication skills, including dealing with the public and handling stressful situations.
• Capability to complete Customer Service Agent training program with an 80% or greater average and an evaluation period.
• Awareness of hazardous situations and ability to handle emergencies.
• Ability to work under tight time constraints, especially during aircraft turnarounds.
• Must meet uniform and grooming standards per company guidelines.
• Effective verbal and written communication skills.
• Ability to communicate information and instructions via telephone, face to face, and public address systems.

Education and Experience:

• No specific education or experience requirements.

Licensing/Certification:

• Must be able to obtain a SIDA badge and meet all local airport requirements.
• May be required by Station Leadership to obtain a Customs Seal and meet all requirements for international flight work.

Physical Abilities:

• Must be able to lift and/or move items up to 70 pounds regularly and handle weights of 40 to 50 pounds repetitively.
• Ability to climb, bend, kneel, and stand for extended periods.
• Must maintain the ability to wear prescribed uniforms.

Other Qualifications:

• Must maintain a well-groomed appearance per company standards.
• Must be a U.S. citizen or have authorization to work in the United States.
• Must be at least 18 years of age.
• Must adhere to company attendance standards.
• Ability to work shift work and/or overtime.
• Foreign language skills are desirable but not required.

Pay & Benefits:

• Pay amount does not guarantee employment for any specific period.
• 401(k) match contributions are subject to the plan’s vesting schedule and IRS limits.
• ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company.

Join us in delivering exceptional customer service and ensuring the smooth operation of our airline.