Customer Service Agent – Overnight Customer Service Jobs Remote

Job Type: Customer Service Representative from home
Location: Los Angeles work from home
Company: CVS Health

About the Company: The Customer Service Representative role at Aetna involves being customer-focused and providing human connection when needed most. It requires empathy, effective communication, problem-solving skills, and the ability to handle a high volume of transactions.

Requirements:

Required:

• Experience in a production environment.
• Customer service experience in a transaction-based environment (call center or retail preferred).
• Strong communication and problem-solving skills.
• Empathy towards customer needs and concerns.
• Strong computer navigation and typing skills.
• Ability to manage multiple tasks in a transaction/high-volume environment.

Preferred:

• Health insurance knowledge (preferred but not required).
• Proficiency in Microsoft Office Suite.
• At least one year of experience in a call center setting.

Responsibilities:

• Focus on providing customer-centric service.
• Use knowledge of plans, products, procedures, and systems to assist customers and resolve issues.
• Project a positive image over the telephone and handle customer situations effectively.
• Enhance customer satisfaction and retention through empathetic and compassionate interactions.
• Manage multiple tasks in a high-volume environment.