Customer Service Agent – Overnight Customer Service Jobs Remote

Job Type: Customer Service Representative from home
Location: Florida work from home
Company: CVS Health

As a Customer Service Representative, your primary focus will be on delivering exceptional customer service by prioritizing the needs of our members, providers, physicians, and hospitals. You will play a crucial role in building trust through courteous and empathetic interactions, resolving issues, and providing information with a deep understanding of our plans, products, procedures, and systems. Your performance directly impacts customer satisfaction and retention, as well as the public perception of Aetna.

Responsibilities:

• Prioritize customers and put their needs first in every interaction.
• Build trust through courteous, empathetic, and professional service.
• Utilize knowledge of plans, products, procedures, and systems to provide information and resolve issues.
• Enhance customer satisfaction and retention through effective communication and problem-solving.
• Manage multiple tasks in a high-volume transaction-based environment.
• Project a positive image of Aetna over the telephone.

Requirements:

Required Skills and Qualifications:

• Experience in a production environment.
• Customer service experience in a transaction-based environment (e.g., call center or retail), demonstrating empathy and compassion.
• Strong communication and problem-solving skills.
• Empathy towards customers’ needs and concerns.
• Strong computer navigation and typing skills.

Preferred Qualifications:

• Experience in the health insurance industry (preferred but not required).
• Proficiency in Microsoft Office Suite.
• At least one year of experience in a call center setting.

If you are a compassionate and customer-focused individual with excellent communication skills and the ability to handle high-volume transactions, we invite you to join our team as a Customer Service Representative. In this role, you will provide a vital human connection when it is needed most, contributing to Aetna’s mission of delivering outstanding customer service in the healthcare industry.