Job Type: Bilingual Customer Service Representative from home
Location: Florida work from home
Company: Resource Innovations

Responsibilities:

• Offers fundamental troubleshooting and suggests fixes
• Data Entry: inputs information into different database programs.
• gathers, arranges, evaluates, and confirms data before entering it after receiving data and sourcing documents.
• keeps up an electronic and paper application, rebate, and supporting document filing system.
• Effectively collaborates with other departments in a team environment to provide customer service.
• carries out customer support tasks like answering calls and emails.
• offers outstanding call handling and customer service in a customer-focused setting.
• keeps private client information safe.
• Peer training and job shadowing help may be given to coworkers based on their allocated responsibilities.
• ready to assist with any departmental initiative that is assigned
• Other tasks as they come up

Requirements:

• A high school diploma or its equivalent is required.
• A minimum of six months or more of relevant experience working in a call center
• Speaking Spanish and English
• Knowing Mandarin is advantageous.
• ability to enter data using a computer keyboard with ten keys.
• Proficiency in multiple Microsoft applications, such as Word, Excel, Access
• strong focus on details
• Excellent prioritization, organizing, and multitasking abilities
• exceptional communication skills both in writing and speaking
• A cheerful and accommodating attitude
• able to obey instructions exactly as they are given
• Prior experience working in a customer-focused call center and data entry processing environment is preferred.
• Must be able to work an allocated 8-hour shift from 8 a.m. to 6 p.m.
• Working experience in the utilities or energy efficiency sectors is advantageous.

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