Job Type: Customer Service Agent from home
Location: New Mexico work from home
Company: American Airlines

• Although the purpose of this list is to reflect the current job, there may be other vital (and non-essential) work functions that are not mentioned. When other activities must be done or the job must be modified for operational reasons, management will do so while adhering to all applicable laws and any collective bargaining agreements.
• Publish, republish, and refund travel tickets.
• Confirm bookings for flights by booking tickets.
• Rebooking travelers on flights with high demand and during irregular operations
• Perform passenger registration and seat assignments (apart from curbside), correct oversold seat assignments, and provide upgrades.
• Vouchers should be issued, and contractors should be contacted to arrange for passenger hotel stays, meals, and transportation.
• Perform passenger boarding, including the lifting or verification of boarding passes and/or tickets.
• operate the gate reader/scanner and perform related tasks, such as pre-boarding, keeping an eye on/checking carryon luggage, and applying the exit row criteria.
• operate jetways and bridges so that passengers can board and deplane
• Make announcements at the boarding and departure gates.
• Deliver flight papers for domestic and international flights
• Execute the flight close-out procedures for the passenger service.
• At resolution offices, full-service ticket counters, and first-class ticket counters, accept, examine, and tag passengers’ baggage.
• uphold the flight boarding process schedule
• perform on-the-job training for customer service
• At the ticket counter area and activation stations, process and complete credit card baggage transactions.
• At ticket counters, assist customers with self-service kiosk check-in and kiosk baggage processing.
• There are lineups at the kiosks and desks that sell tickets.
• At the kiosk in the ticket counter area and at the activation stations, clear and validate international documents.
• At activation stations, accept and activate passengers’ self-tagged luggage.
• Assist passengers boarding, deplaning, and transportation of non-ambulatory passengers, special assistance passengers, and/or unaccompanied youngsters. Assist clients in need of special assistance or at the station.
• Perform customer service tasks related to managing ground handling agreements or contracts and regional flight arrangements.
• Have a consistent and predictable presence on the job site, including completing any required overtime.
• Respond to and offer assistance in security- or emergency-related situations.
• Give gate information to travelers making connections
• Deliver professional, high-quality customer service that complies with American regulations.
• Follow the performance standards, rules, and procedures of the company.
• Obtain training relevant to your career
• obey governmental rules, such as those of the DOT, FAA, and TSA
• Utilize various internal tools and platforms, including when dealing with customers
• As mandated by business policy, wear uniforms.
• Those with impairments who qualify may get reasonable accommodations.

Minimum requirements include education and previous work experience.

• GED, high school diploma, or equivalent internationally
• In some places, the requirement for bilingualism
• Suitable, current driver’s license, as needed by the local government
• To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
• Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
• Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
• must be qualified to work in the United States.

Prior work experience and education are preferred qualifications.

• Prior experience providing face-to-face customer service, working understanding of Sabre or any other Passenger Service System
  working in a hurried setting

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