Job Type: Customer Service Agent from home
Location: California work from home
Company: American Airlines

Responsibilities:

• Publish, republish, and refund travel tickets.
• Confirm bookings for flights by booking tickets.
• Rebooking travelers on flights with high demand and during irregular operations
• Perform passenger registration and seat assignments (apart from curbside), correct oversold seat assignments, and provide upgrades.
• Vouchers should be issued, and contractors should be contacted to arrange for passenger hotel stays, meals, and transportation.
• Perform passenger boarding, including the lifting or verification of boarding passes and/or tickets.
• Operate the gate reader/scanner and perform related tasks, such as pre-boarding, keeping an eye on/checking carryon luggage, and applying the exit row criteria.
• Operate jetways and bridges so that passengers can board and deplane
• Make announcements at the boarding and departure gates.
• Deliver flight papers for domestic and international flights
• Execute the flight close-out procedures for the passenger service.
• At resolution offices, full-service ticket counters, and first-class ticket counters, accept, examine, and tag passengers’ baggage.
• Uphold the flight boarding process schedule
• Perform on-the-job training for customer service
• At the ticket counter area and activation stations, process and complete credit card baggage transactions.
• Help customers who are using self-service At ticket counters, luggage processing and check-in kiosks are available.
• There are lineups at the kiosks and desks that sell tickets.
• At the kiosk in the ticket counter area and at the activation stations, clear and validate international documents.
• At activation stations, accept and activate passengers’ self-tagged luggage.
• Assist passengers boarding, deplaning, and transportation of non-ambulatory passengers, special assistance passengers, and/or unaccompanied youngsters. Assist clients in need of special assistance or at the station.
• Perform customer service tasks related to managing ground handling agreements or contracts and regional flight arrangements.
• Have a consistent and predictable presence on the job site, including completing any required overtime.
• Respond to and offer assistance in security- or emergency-related situations.
• Give gate information to travelers making connections
• Deliver professional, high-quality customer service that complies with American regulations.
• Follow the performance standards, rules, and procedures of the company.
• Obtain training relevant to your career
• Obey governmental rules, such as those of the DOT, FAA, and TSA
• Utilize various internal tools and platforms, including when dealing with customers
• As mandated by business policy, wear uniforms.
• Those with impairments who qualify may get reasonable accommodations.
• You could also do the following, depending on the size of your airport:
• Carry out passenger operation control tasks, such as air-to-ground communication and tower operations. help overseas travelers with immigration and customs, including luggage recheck provide your boarding passes, foreign flight documentation, and customs/immigration paperwork.

Requirements:

Minimum requirements include education and previous work experience.

• GED, high school diploma, or equivalent internationally
• In some places, the requirement for bilingualism
• Suitable, current driver’s license, as needed by the local government
• To be eligible for unescorted access privileges to airport security identification display areas (SIDA), if appropriate, one must pass FAA criminal background checks.
• Must be able to obtain the necessary security badges from the airport administration and/or US Customs, if necessary.
• Pre-employment drug testing, thorough background checks, and/or fingerprinting are completed in accordance with company and security regulations.
• Must be qualified to work in the United States.

Prior work experience and education are preferred qualifications.

• Working understanding of any other passenger service system, including Sabre
• Prior experience providing customer service in person
• Working in a hurried setting

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