Job Type: Claim Specialist from home
Location: New York work from home
Company: Amazon

Responsibilities:

The chosen applicant will work with the Last Mile Claims team, supporting and reporting to a Risk Manager, with an emphasis on claims management with the potential for adjudication, process improvement, and third-party programs. The following duties are possible, but are not restricted to:

• Claims management for both litigated and unlitigated auto physical damage and property damage claims.
• Work with business units to put measures in place that will limit complex, expensive claims and keep costs in check.
• Closely collaborate with insurance carrier and third-party administrator (TPA) partners to promote cost containment, simplicity, and continual improvement.
• Work together with internal and external teams to achieve common program objectives.
• Create deft solutions that will significantly affect regular claim processing.
• Effectively inform internal leadership teams and cross-functional teams about proposed risk reduction techniques.
• Make use of subject matter expertise to thoroughly examine claim procedures, pose provocative questions, and create deft answers that will have an effect on program metrics.
• Assist internal audits to verify quality and compliance with client service guidelines and performance standards.
• Create and/or revise standard operating procedures in collaboration with vendors to ensure they support program objectives.
• Make data-driven judgments for process evaluations and recommendations by utilizing and developing metrics.
• Collaborate with other teams to share ideas, drive change, and complete projects.

Essential job duties

• Management of high-value property damage and auto physical damage claims.
• Work with business units to put measures in place that will limit complex, expensive claims and keep costs in check.
• Closely collaborate with insurance carrier and third-party administrator (TPA) partners to promote cost containment, simplicity, and continual improvement.
• Establish protocols for handling auto physical damage claims by working with internal and external teams.
• Make data-driven judgments for process evaluations and recommendations by utilizing and developing metrics.
• Collaborate with other teams to share ideas, drive change, and complete projects.

Candidates may be hired to work from any of the following locations: USA virtual location

BASIC REQUIREMENTS

• Having a thorough understanding of the claims process from inception to resolution; having adjudicated auto physical damage and property damage claims for more than five years; having led claims teams for more than three years. A current license as a property and casualty adjuster

FAVORABLE QUALIFICATIONS

• Knowledge of total loss and subrogation procedures • Experience with fleet or commercial auto claims • ARM, AIC, CPCU, or a comparable designation

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