Call Center – Work From Home

Job Type: Call Center from home
Location: Nevada work from home
Company: Medstar Transportation

Position Description:

If you are a team member who is trustworthy, diligent, upbeat, quick to pick things up, detail-oriented, able to work without needing to check your personal cell phone throughout your shift, and enjoys helping people, then kindly:

Responsibilities:

• Respond to incoming calls.
• Help callers in a friendly and efficient manner.
• Give incoming rides to the most qualified and effective driver.
• Establish the eligibility and billing for clients who require transportation.
• Maintain effective, courteous, professional, and clear communication with customers and drivers.
• Examine the schedules and make any necessary comments using the accompanying checklists.
• Driver texts should be answered within a two-minute average wait time.
• Fix all the driver problems.
• Before passing off any important information, go over it with the employees.
• In order to organize car services and repairs, communicate with the fleet manager.
• Check the reservation inbox and broker portals frequently to make sure that trips have been entered on time.
• When a callout occurs, be able to locate coverage and allocate trips.
• Following training, work with little supervision.
• perform any additional tasks that have been given as necessary.

Requirements:

• Have stellar attendance and exhibit dependability in all situations
• understanding of transportation-related state, federal, DOT, and ADA regulations
• 2+ years of experience in account management
• experience with customer service
• excellent written and verbal communication abilities
• mastery of all required computer applications and dispatching software
• working knowledge of Google Docs and Excel in Microsoft Office
• typist with a 40 WPM speed
• team player
• Dependable and trustworthy
• rapid learner
• Spanish and English bilingual