Full Time

Bilingual Insurance Agent – Work Remote

Posted 1 year ago
New York
$20 - $30 per hour

Job Description

Job Type: Bilingual Insurance Agent from home
Location: New York work from home
Company: iCare Health Solution

Position Description and Responsibilities:

  • Responsible for verifying insurance coverage one week beforehand.
  • Responsible for calling primary care physicians to obtain referrals and/or authorizations, if required by the payer.
  • Accountable for verifying online or by phone with insurance companies and primary care physicians to obtain benefit information and confirm coverage.
  • Responsible for informing patients about their insurance coverage, copayments, deductibles, and self-pay balance.
  • Responsible for entering the authorization number and the correct CPT codes, NPI, Tax ID, PCP, and payer information into the EMR.
  • Responsible for following up with the PCP or insurance company for the requested authorization.
  • Responsible for canceling and rescheduling the patient’s appointment if the authorization is not received by 4 p.m. the day before the date of service.
  • Responsible for verifying that the patient’s insurance information is accurate and matches the insurance verification, as well as expiring inactive payers.
  • Accountable for completing billing duties within three days.
  • Responsible for promptly and courteously answering the phone, handling requests and inquiries, and routing calls accordingly.

Requirements

  • Customer Service knowledge
  • Capability to handle multiple tasks concurrently in a fast-paced environment. Capability to manage and defuse patient complaints and disagreements.
  • Communication and interpersonal skills of the highest caliber.
  • Experience with Electronic Medical Records and English/Spanish Outlook is required.