Bilingual Customer Service – Work Remote

Job Type: Bilingual Customer Service from home
Location: Texas work from home
Company: Assurant

Position Description:

As the voice of our organization and clients, the Customer Care Specialist is a crucial position within Assurant. You are highly valued as the primary point of contact for our customers, and you enjoy assisting others. The customer experience is at the forefront of all that you do, and you consistently exceed expectations. You are a good listener and problem solver who values quality. You enjoy being on the phone, and your customers can hear your smile as you help them find a solution with patience.

Responsibilities:

• You enjoy assisting and connecting with others.
• You are a problem-solver who enjoys quick thinking and being challenged.
• You thrive in a dynamic, fast-paced environment.
• You value attention to detail and actively listen for them.
• You go the extra mile because you want to, not because you must.
• Incentive program: This payment ranges from $0 to $4,800 per year depending on meeting monthly quality, adherence, and attendance goals, with payments made quarterly.
• The variety; each day and customer is unique.
• The chance to demonstrate your exceptional problem-solving skills to our clients and the rest of your team.
• The disparity between two values Assurant values exceptional customer service and the recognition you will receive from our customers and our leaders if you exceed their expectations.
• Opportunity for learning, growth, and advancement within our Fortune 500 organization.
• Competitive starting pay in a highly motivated environment based on pay-for-performance. Handle customer calls by researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.
• This position requires empathetic listening to our customers’ concerns and resolution of their problems.
• We expect you to take the initiative to truly understand our customers’ current challenges, to solve them, and to use your expertise to proactively assist them in avoiding future challenges, as each customer is unique.
• You may be asked to participate in special projects, take on additional responsibilities, and adjust your priorities as necessary.
• A robust paid training environment enables you to learn the business, the systems, the policies, and, most importantly, how to effectively interact with customers and resolve their issues.
• The training will include classroom, online, and observational components.

Requirements:

• Must be fully bilingual in English and Spanish. Strong attention to detail.
• Excellent conversational skills and the ability to wow customers on every call.
• Ability to adapt well to change Capability to work effectively in a fast-paced environment Capability to think creatively in order to solve problems
• Technology-based multitasking skills, including call management, loan-level review, and call documentation.
• Required minimums include a high school diploma or GED and one year of work experience
• preferred college degree with 0-1 year of work experience
• If you are being considered for a remote position, you are required to have internet services with a minimum download speed of 15 Mbps and an upload speed of 3 Mbps.