Full Time

Bilingual Call Center – Work From Home

Posted 1 year ago
$20 - $30 per hour

Job Description

Job Type: Bilingual Call Center from home
Location: Arizona work from home
Company: AdventHealth Medical Group

Position Description:

Using incoming and outgoing calls with a focus on customer service, schedule patients with doctors. gives operational assistance for the provision of patient care in a call-center scenario. accountable for setting up appointments, promptly and professionally answering phones, and gathering and entering insurance information.

What the team will gain from you:

  • uses the phone to speak politely and professionally with patients.
  • When necessary, transfers incoming callers to the proper department or area.
  • registration of new patients (inputting demographic information, insurance information, etc.).
  • First-time patient assistance with appointment booking and management of reschedule lists
  • updates the computer’s database of recommending doctors.
  • works with an EHR and an online scheduling system.
  • Verifies patient information and insurance to make sure it is current so that billing is accurate.

Minimum requirements:

  • graduated from high school or equivalent
  • prior experience providing client service
  • proficient in Microsoft Word, Excel, PowerPoint, and email.

Preferred credentials:

  • Experience working in a medical office or phone center
  • Preferable prior call center experience
  • Multilingual in Spanish