Customer Service Representative – Remote Jobs Arizona
Job Description
Job Type: Customer Service Representative from home
Location: Arizona work from home
Company: CVS Health
Responsibilities:
You will be assisting Aetna Medicaid members and providers over the phone as a Member Service Representative. You will offer support with a variety of inquiries, including requests for ID cards, provider changes, and eligibility. Every time a call comes in, we work hard to provide the person on the other end a great experience. Inbound calls are made, and this position requires excellent customer service abilities.
Among others, responsibilities include the following:
Answering incoming calls from members and providers and providing information in response to questions about benefits, eligibility, services, prior authorization needs, additional benefits and programs, etc.
Need secure, high-speed internet connectivity through ethernet cable; WiFi use is not allowed.
The business offers training and equipment.
Pay Scale
The standard pay scale for this position is as follows: Minimum: 17.00 Maximum: 27.90
Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The location is just one of several variables that will be considered when determining the actual compensation offer.
Requirements:
Required credentials
- Must live 50 miles or less from Richmond, Virginia.
- Experience working in a Medicaid call center, knowledge of QNXT, SUV, PeopleSafe, and other pertinent systems, aptitude for verbal and written communication with members and providers, and aptitude for meeting performance standards, attendance requirements, and call quality objectives.
- Must be able to work remotely and demonstrate independence.
Preferred Requirements
- Knowledge of working remotely in a call center environment. has knowledge of Medicare and Medicaid.
Education: at least a high school diploma GED
