Customer Service Representative – Remote Jobs California

Job Type: Customer Service Representative from home
Location: California work from home
Company: Delta

Making your clients’ travel experience as easy and enjoyable as possible will be a key part of your role as a Customer Service Agent in showcasing Delta’s dedication to our customers. At Delta, maintaining our reputation is essential to our success. You play a significant role in preserving our brand as a Customer Service Agent by adhering strictly to uniform compliance, acting professionally, and maintaining a pleasant outlook both within and outside of the office.

Customer service representatives will be assigned shifts of 20 to 40 hours each week.

Comprehensive health and wellness benefits, a profit sharing program, a 401(k) with an automatic 3% corporate contribution plus 6% matching contributions, and the best travel perks in the business (free flights!) are all included with this position.

Learn more about the perks and obligations of this employment opportunity with Delta by watching this job preview.

In Los Angeles, California, Ticket/Gate Agents start out earning $23.81 per hour. All through the first 10.5 years, there are ongoing wage increases.

All customer service representatives must be able to comprehend and answer to a range of inquiries about travel-related information in addition to working consistently in public spaces. You can also be in charge of accompanying unaccompanied youngsters and passengers with disabilities through the airport. Long durations of standing are necessary for this job.

Responsibilities:

Our customers are greeted by Customer Service Representatives who are also Ticket Agents to help them with the ticketing and luggage check-in processes. When you:

• In order to help consumers with the ticketing and luggage check-in processes, greet them.
• To sell, print, and reissue tickets, use a computer.
• Control the check-in procedure and make sure that clients have the appropriate travel documents.
• Do lifting jobs, such as tagging luggage and moving it from scales to conveyor belts.
• Some lifting jobs include moving objects that are at waist level and as low as the floor.
• In all operating processes and procedures, adopts safety-conscious behaviors.
• Gate agents that are also customer service representatives assist passengers with gate boarding, trip planning, and routing. When you:
• Make gate announcements on the boarding process, aircraft status, checking and handling baggage, managing, and starting the boarding process using computers to help customers with seat availability.
• Lift, open, close, and secure aircraft doors as well as operate jet ways to position them in the proper location before an aircraft arrives.
• In all operating processes and procedures, adopts safety-conscious behaviors.

PERKS AND BENEFITS TO HELP YOU CONTINUE CLIMBING

Our shared commitment to upholding our values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership in everything we do forms the foundation of our culture. Considering a career at Delta affords you the chance to travel while offering fantastic incentives to aid in your ascent:

• Competitive pay, rewards for performance, industry-leading profit sharing, and a 401(k) with a significant direct contribution and corporate match.
• Paid time off, which includes holidays, vacations, and paid personal time
• Complete health benefits, including life insurance, medical, dental, and vision care
• Programs to promote your physical, mental, emotional, and financial well-being are available, and they include free financial coaching, access to an employee assistance program that can help you and anyone in your home, and a wealth of resources for mental health counseling.
• Employees and their qualified family members are granted access to domestic and international (standby) flights.
• Programs for career development to help you reach your long-term objectives
• Access to more than 500 exclusive discounts, savings opportunities, and extra advantages offered by Deltaperks, including car and hotel rentals, cars, homeowners, and pet insurance

Requirements:

IMPORTANT ITEMS FOR SUCCESS (MINIMUM QUALIFICATIONS)

• Shows that protecting privacy is a top consideration while working with personal data.
• Embraces varied people, ideas, and ways of doing things.
• Consistently puts one’s own and others’ safety and security first.
• GED, High School Equivalency, or a high school diploma.
• Age requirement of 18 years or older.
• English proficiency is a must.
• Excellent communication abilities in both written and spoken form using acceptable language, tone, and pronunciation.
• Have rudimentary computing abilities.
• Must be able to pass a test in customer service.
• Lift frequently bags or anything weighing 50 pounds or more.
• Occasional lifting of bags or objects weighing 50 to 70 pounds.
• Be prepared to work a set and/or rotating schedule that includes weekends, holidays, evenings, and afternoons.
• Pass a pre-employment drug test after receiving an offer.
• A physical test success (PAT). To learn more about the PAT and to aid in your preparation, click here.
• Must be able to pass a thorough post-offer pre-employment background check, which includes federal law-mandated fingerprinting and a criminal history record check.
• Possess a valid work permit for the US.
• If not already employed by Delta Air Lines, Inc., applicants for positions based in the United States must, if authorized by applicable law, have received or be willing to receive the COVID-19 vaccine by the date of recruitment.