Customer Service – American Airlines Jobs

Job Type: Customer Service from home
Location: Georgia work from home
Company: American Airlines

Position Description:

Customers are interacted with by the Customer Service Representative in a courteous, efficient, friendly, and professional manner.

What you intend to do

• Promotes and sells air travel to travelers and freight forwarders.
• Aids in the check-in of passengers and the acceptance of cargo.
• Interprets government rules and regulations governing domestic and international travel and freight movements.
• Meets and dispatches aircraft within specified time frames.
• Assists passengers and customers who are in difficulty.
• It safeguards the company’s assets and revenue.
• Allows for safe travel.
• Physical ability and dexterity to use motor abilities to complete a variety of job-related tasks.
• Uses organizing abilities to do several things in a short amount of time.
• Is self-motivated and needs little supervision.
• Responds to security and emergency situations and provides assistance.
• Adheres to internal and external policies and procedures.
• Driving and operating air stairs up to various types of aircraft to enplane and deplane passengers may be required.
• Passenger Operation Control functions, including as air-to-ground communication, and Tower operations, may be necessary.
• Depending on the airport’s location, this position may be required to work in a variety of weather conditions.
• Customer Support Agents work shifts that include irregular and/or extended hours, weekends, and holidays due to airline operations.

Everything you’ll need to succeed

• GED, high school diploma, or international equivalent
• Some locations demand bilingual language capabilities.
• Valid driver’s license, if required by local authorities
• To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
• If applicable, must be able to get proper airport authorization and/or US Customs security badges.
• To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
• Knowledge of Sabre or another Passenger Service System is required.
• Prior in-person Customer Service experience
• Working in a high-pressure setting