Full Time
Customer Service – American Airlines Remote Jobs
Job Description
Job Type: Customer Service from home
Location: Arizona work from home
Company: American Airlines
Position Description:
Customers are interacted with by the Customer Service Representative in a courteous, efficient, friendly, and professional manner.
What you intend to do
- Promotes and sells air travel to travelers and freight forwarders.
- Aids in the check-in of passengers and the acceptance of cargo.
- Interprets government rules and regulations governing domestic and international travel and freight movements.
- Meets and dispatches aircraft within specified time frames.
- Assists passengers and customers who are in difficulty.
- It safeguards the company’s assets and revenue.
- Allows for safe travel.
- Physical ability and dexterity to use motor abilities to complete a variety of job-related tasks.
- Uses organizing abilities to do several things in a short amount of time.
- Is self-motivated and needs little supervision.
- Responds to security and emergency situations and provides assistance.
- Adheres to internal and external policies and procedures.
- Driving and operating air stairs up to various types of aircraft to enplane and deplane passengers may be required.
- Passenger Operation Control functions, including as air-to-ground communication, and Tower operations, may be necessary.
- Depending on the airport’s location, this position may be required to work in a variety of weather conditions.
- Customer Support Agents work shifts that include irregular and/or extended hours, weekends, and holidays due to airline operations.
Everything you’ll need to succeed
- GED, high school diploma, or international equivalent
- Some locations demand bilingual language capabilities.
- Valid driver’s license, if required by local authorities
- To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
- If applicable, must be able to get proper airport authorization and/or US Customs security badges.
- To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
- Must be authorized to work in the United States.