Full Time

Customer Service – American Airlines Jobs

Posted 1 year ago
Georgia
$30 - $40 per hour

Job Description

Job Type: Customer Service from home
Location: Georgia work from home
Company: American Airlines

Position Description:

Customers are interacted with by the Customer Service Representative in a courteous, efficient, friendly, and professional manner.

What you intend to do

  • Promotes and sells air travel to travelers and freight forwarders.
  • Aids in the check-in of passengers and the acceptance of cargo.
  • Interprets government rules and regulations governing domestic and international travel and freight movements.
  • Meets and dispatches aircraft within specified time frames.
  • Assists passengers and customers who are in difficulty.
  • It safeguards the company’s assets and revenue.
  • Allows for safe travel.
  • Physical ability and dexterity to use motor abilities to complete a variety of job-related tasks.
  • Uses organizing abilities to do several things in a short amount of time.
  • Is self-motivated and needs little supervision.
  • Responds to security and emergency situations and provides assistance.
  • Adheres to internal and external policies and procedures.
  • Driving and operating air stairs up to various types of aircraft to enplane and deplane passengers may be required.
  • Passenger Operation Control functions, including as air-to-ground communication, and Tower operations, may be necessary.
  • Depending on the airport’s location, this position may be required to work in a variety of weather conditions.
  • Customer Support Agents work shifts that include irregular and/or extended hours, weekends, and holidays due to airline operations.

Everything you’ll need to succeed

  • GED, high school diploma, or international equivalent
  • Some locations demand bilingual language capabilities.
  • Valid driver’s license, if required by local authorities
  • To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
  • If applicable, must be able to get proper airport authorization and/or US Customs security badges.
  • To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
  • Must be authorized to work in the United States.