Customer Assistant – American Airlines Jobs

Job Type: Customer Assistant from home
Location: California work from home
Company: American Airlines

Position Description:

Are you ready to discover a world of possibilities, both at work and in your spare time? Joining our American Airlines family will allow you to travel the world, expand your knowledge, and become the best version of yourself. You’ll face challenges with flexibility and elegance as you start on a new adventure, gaining new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and professional life by jumping on board!

Why will you enjoy this job?

• These are the essential job functions.
• Where operationally essential, management will adjust the job or demand other tasks to be completed, while adhering to any legal responsibilities, including any collective bargaining obligations. Welcoming customers as they arrive at the airport or in the ticket area
• Check the ticket counter area for conformity with safety standards and procedures.
• Providing assistance to customers with self-service kiosk check-in and luggage processing (e.g., printing boarding passes and receipts)
• Servicing and upkeep of kiosk machines (e.g., load paper, clean surfaces)
• Troubleshooting kiosk technology problems to determine the source of problems or mistakes
• Talking with IT regarding kiosk technology concerns that necessitate further maintenance.
• Checking to ensure that clients’ carry-on luggage complies with FAA/American Airlines policies (e.g., size, quantity)
• Verifying and clearing travel papers (such as passports and visas) for consumers traveling abroad (e.g., using the Timatic database available in the kiosk)
• Helping customers with the processing of checked baggage (e.g., completing credit card transaction, self-tagging, verifying weight)
• Queuing queues at ticket counters are organized based on departure timings or the sort of help required (e.g., special assistance, to reduce volume of lines or wait time)
• Receiving and activating self-tagged baggage from clients at the activation station
• Moving luggage physically throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
• Checking assistance devices, sporting equipment, and other big items for consumers (e.g., verify adherence to appropriate policies)
• When necessary, forward clients to customer service representatives.
• Conducting document clearance and verification at kiosks
• Helping non-ambulatory customers with their physical movement while they board, deplane, or otherwise move within the gate and greater terminal area.
• Helping unaccompanied kids board, deplane, or use other modes of transportation
• Giving gate information and directions to customers
• Conducting paging tasks (for example, announcing forgotten things or asking consumers to return to locked bags) (at some airports)
• Performing such related activities as judged operationally required by management in accordance with the collective bargaining agreement
• Reporting at your assigned station or location on time, as scheduled, including necessary overtime requirements, variable shifts, weekends, and holidays Completing job-related trainings
• Follow all federal regulations (e.g., DOT, FAA, TSA)
• Follow corporate policies, procedures, and performance expectations.
• Wear uniforms in accordance with business regulations.
• In accordance with American principles, provide exceptional customer service in a professional manner.
• Use a variety of internal resources and systems, including during customer contacts. Those with disabilities who meet certain criteria may be granted reasonable accommodations.

Everything you’ll need to succeed

• Education and prior job experience are required as minimum qualifications.
• GED, high school diploma, or international equivalent
• You must be at least 18 years old.
• Read, write, speak, and understand English fluently.
• In some cases, bilingual language abilities may be required.
• Valid driver’s license, if required by local authorities
• To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
• To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
• If applicable, must be able to get proper airport authorization and/or US Customs security badges.
• Must be authorized to work in the United States.

Education and prior job experience are preferred qualifications.

• Knowledge of Sabre or another Passenger Service System is required.
• Prior in-person Customer Service experience
• Working in a high-pressure setting
• What you will receive

Take advantage of everything American Airlines has to offer:

• Travel Benefits: Are you ready to travel the world? In our global network, you, your family, and friends can travel to 365 destinations on more than 6,800 daily flights.
• Health Advantages: You’ll have access to your health, dental, prescription, and vision benefits from day one to help you stay well. And that’s not all; we also provide virtual doctor visits, flexible spending accounts, and other services.
• Programs for Wellness: We want you to be the best version of yourself, which is why our wellness programs equip you with all of the necessary tools, resources, and support.
• 401(k) Scheme: Employer contributions to your 401(k) program are accessible after one year, depending on the workgroup.
• Other wonderful perks include our Employee Assistance Program, pet insurance, and savings on hotels, automobiles, cruises, and more.