Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Georgia work from home
Company: Systems & Methods, Inc.

Position Description:

One of the most well-known technology manufacturers in the human services sector is SMI. We create cutting-edge solutions for intricate human service operations. SMI seeks out candidates who are technical, creative, client-focused, and, most importantly, prepared to go the extra mile in order to sustain our popularity in this cutthroat sector. In our 50th year as a family-run company, SMI views its staff and customers as members of an extended family.

Our family helps other families. Our culture places a great focus on work-life balance as well as teamwork, devotion, and individual empowerment. While maintaining a competitive level of pay and benefits, we provide the ideal environment for professional development and achievement. We are a private, multi-state operation and administration organization that employs over 650 people nationwide. To support and develop the very best systems and product lines in the market, we rely on the knowledge of our SMI team and anticipate constant innovation. We hope you will think about SMI if you’re searching for a purposeful and rewarding career.

Responsibilities:

• At SMI, we operate around the clock, seven days a week.
• The Customer Service Representative is accountable for answering customer calls in compliance with SOPs and contractual responsibilities, classifying all calls in one of the available categories, and performing additional tasks as assigned.
• Must keep up with policies and processes in general
• Possess excellent communication abilities, both written and oral
• Familiar with contemporary office processes, methods, and technology
• Show off your superior interpersonal abilities while being tactful, patient, and courteous.

Experience and Requirements:

• Requires a high school diploma or equivalent.
• Past experience in the service delivery, customer service, call center technology, or a similar industry of at least one year. accepts a comparable mix of education and experience as long as it offers the knowledge, skills, and abilities required to carry out the tasks of the post.
• Data entry abilities, including keyboard, mouse, and 10-keypad proficiency, are required.
• Must be able to type at least 35 words per minute. During the interview process, a typing test will be given.
• basic familiarity with Microsoft Office