Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Pennsylvania work from home
Company: CrewBloom

We are looking for a committed and client-focused candidate to work as a customer service representative in the dental area. The chosen applicant will be vital to our ability to serve our clients with great care, respond to their questions, and guarantee a satisfying experience.

Responsibilities:

Customer Communication:

• Answer common questions from clients and provide information about dental services and appointments.
• Respond to incoming calls, emails, and texts in a timely, professional manner.

Making Appointments:

• Organize and plan dental appointments according to patient preferences and available clinic times.
• Inform clients of forthcoming appointments and give them the information they need.

Coordination of Insurance:

• Help clients comprehend the benefits of their dental insurance.
• Check insurance details, handle claims, and respond to questions about billing.

Solving the Issue:

• Respond quickly and efficiently to any complaints, problems, or issues raised by customers.
• Work together with the appropriate departments to guarantee client satisfaction.

Product expertise:

• Keep up to date with dental services, treatments, and products so that you can interact with clients in an efficient manner.
• Give advice on maintaining good oral hygiene and preventive care.

Record-keeping:

• Ensure that the database contains correct and current customer records.
• For future reference, keep a record of all client encounters, problems, and solutions.

Group Cooperation:

• To guarantee flawless client service, collaborate closely with administrative personnel and dental professionals.
• As needed, take part in team meetings and training sessions.

Requirements:

• Prior customer service experience, ideally in the dental field; familiarity with dental terminology and procedures; familiarity with insurance procedures.
• strong interpersonal and communication abilities.
• outstanding capacity for solving problems.
• proficiency in office software and customer support tools.
• System prerequisites
• Minimum 15 Mbps for primary internet and 10 Mbps for backup
• An i5 CPU with at least 8GB of RAM and an i3 processor for backup should be found in a desktop or laptop.
• Notably, backups ought to continue operating even in the event of a power outage.
• A noise-cancelling webcam USB-Powered Headset
• Silent, Dedicated Smartphone for Home and Office