Customer Service Representative – Remote Jobs San Diego

Job Type: Customer Service Representative from home
Location: San Diego work from home
Company: Beyond Finance

For customers engaged in Beyond Finances’ financial hardship programs, our Customer Service Representative acts as their main point of contact. They serve as the client’s compassionate voice at Beyond and mentor them all the way from enrollment to graduation. Our customer care representative has an excellent work ethic and a cheerful, optimistic, and enthusiastic approach to providing customer service. Our Client Success Department plays an essential role in upholding Beyond’s white glove service standard by immediately attending to client requests and having a keen understanding that enables them to anticipate the needs of the client and beyond expectations.

You will finish a four-week training program as a Customer Service Representative to become an authority on our financial hardship programs. Following your training, you will be in charge of giving our clients excellent customer service and a satisfying experience. The position of Client Success Specialist is remote in nature.

Seven days a week, our call center is open. Monday through Friday, 10:30 a.m. to 10:00 p.m. and Saturday and Sunday, 8:30 a.m. to 8:00 p.m. It is necessary to be able to work evenings and weekends.

Responsibilities:

• Above all, respond to client requests, anticipate unstated requirements, and educate them about our programs in a remote call center setting in order to deliver a professional and compassionate customer service experience throughout high volume inbound and outgoing client phone calls of different complexity.
• With an emphasis on the customer connection, proactively identify, assess, and address client concerns via the use of critical thinking and active listening to deliver first call resolution.
• Demonstrate excellent written and spoken communication abilities, be a natural at interacting with customers, and provide useful answers.
• Create and preserve a good rapport with customers and cooperate with other company departments to make sure that their inquiries and requests are promptly and appropriately addressed.
• Work both individually and collaboratively to increase client retention by strengthening your product expertise and consistently delivering the best possible service.
• Use a desktop computer to perform tasks such as operating, navigating, and troubleshooting in order to extract and get information; investigate through several computer programs or systems at once; and record information, actions, and modifications for customer accounts in the CRM database (customer Relationship Management System). Utilize a variety of troubleshooting methods to address complex technical or configuration problems.
• To provide precise and current solutions, always acquire, interpret, and apply corporate and industry information, processes, and procedures.
• Meet and surpass client-centered performance standards with an emphasis on effectiveness and high-quality service.
• Respond to team and leader comments in order to improve teamwork and expedite workflows.

Requirements:

• Preferred is a bachelor’s degree
• Spanish-speaking (desirable but not necessary)
• Strong technical aptitude as well as the capacity to understand and use complicated systems
• Outstanding written, verbal, and listening communication abilities
• You conduct business with patience, understanding, attentive listening, empathy, and kindness toward clients.
• Strong interpersonal abilities and the capacity to manage both simple and complicated consumer questions on their own
• You’re a good issue solver if you have a solution-focused attitude and approach that puts people first.
• Competent in planning, organizing, and managing time
• The ability to work without interruptions from home with a dependable, fast Internet connection