Customer Support Representative – Remote Jobs Houston

Job Type: Customer Support Representative from home
Location: Houston work from home
Company: Insurity

Join Insurity’s Customer Support team as a Customer Support Representative and become a vital part of our mission to build and maintain positive relationships with our international customer base. If you enjoy problem-solving, troubleshooting billing issues, and providing creative solutions to customer problems, this role is for you.

Responsibilities:

• Troubleshoot and resolve customer issues efficiently via phone and email for Insurity products.
• Ensure accurate and up-to-date tracking of customer interactions and adhere to intake guidelines.
• Escalate issues to the appropriate resources and follow up until resolution.
• Monitor work queues and contribute to a knowledge base for training purposes.
• Seek opportunities to enhance service levels and quality.
• Stay updated on industry trends and best practices.

Requirements:

• Minimum 1-year experience in customer support, handling customer inquiries through phone and email.
• Experience in the Property & Casualty Insurance (P&C Insurance) industry is required.
• Strong written and oral communication skills in English.
• Effective time management, prioritization, and organization abilities.
• Capable of handling multiple tasks and priorities.
• Self-motivated, quick learner, and able to work both independently and collaboratively.
• Flexibility and adaptability.
• Proficiency in MS Office (Word, Excel, PowerPoint) and various internet browsers.

What We Offer:

• Flexible work options, allowing you to work from home or our office locations.
• Generous Time Off policy.
• Health benefits and employer-matched retirement savings from day one.
• A strong company culture built on core values.
• Award-winning onboarding program and real career growth opportunities.
• Mentorship program and internal networking initiatives.
• Continuous learning opportunities and discounted university tuition.
• Employee referral bonus program.

Salary Range: We believe in pay transparency and ensuring fairness in compensation. The salary range for this role is $32,000 to $65,000, commensurate with experience, in addition to the benefits mentioned above.

If you’re looking for a rewarding role where you can use your customer support skills in the P&C Insurance industry and enjoy a flexible work environment, consider joining our dynamic team at Insurity.