Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Alabama work from home
Company: Symetra Financial

Responsibilities:

• Give fast, accurate, and customer-focused disability, life, and/or leave claim information to a variety of internal and external callers.
• In order to properly document new claim submissions, continuing claims, other relevant situations, etc., gather information from a variety of sources.
• Keep accurate and user-friendly records of information exchanged in our claim system, with summaries that are easy to understand.
• Send out precise and timely claim acknowledgement letters.
• Received documents should be processed quickly and with good coding integrity.
• Continue to adhere to operating standards in full.
• Meet or surpass operational metrics for call centers.
• Continually provide exceptional, sincere, and sympathetic customer service in all of your dealings.
• To gain the caller’s trust, do the proper steps. Recognize and respond to client demands in advance.
• As a team, support one another by being adaptable, cooperating, and fostering a healthy work atmosphere.
• Continue to act with professionalism and honesty at all times.
• Make a conscious effort to promote a positive work environment and show that you are committed to quality.
• Show a growing level of expertise with the department’s managed products (STD, SDI, AM, LTD, Life, and AD&D).
• Carry out additional duties as directed by management.

Requirements:

• Excellent communication and writing abilities
• Basic to intermediate knowledge of other software programs and Microsoft Office
• Capacity to prioritize and multitask
• Maintain a keen sense of detail even when working under duress.
• Work in a call center setting with production tools linked to telephony.