Technical Support Specialist – 2U Remote Jobs

Job Name: Technical Support Specialist

Name of the Company: 2U

Location: US-Remote

Salary range: $17.00 per hour

Job Type: Part-Time (Evening)

Job Schedule: Monday – Sunday, 5pm-12am ET, with weekends required

Career Level: Entry-Level

Education Level: Bachelor’s/Undergraduate Degree

Travel Required: No

Hours per Week: 15-29

Benefits: 401k Matching/Retirement savings, Dental Insurance, Health Insurance, Vision Insurance, Paid vacation

Categories: Technical Support

Position Description

2U is a digital education platform that collaborates with more than 230 universities, corporate partners, and colleges worldwide to develop world-class digital education. As a Technical Support Specialist, your role entails delivering proactive, comprehensive, and quality customer service to 2U students and educators to ensure a positive and enhanced user experience in line with the company’s expected white glove service level.

Responsibilities

– Identify, analyze, problem-solve, and troubleshoot technical issues via email, phone, and chat from faculty and enrolled students of 2U.
– Quickly and efficiently resolve technical issues and address the root cause of customer inquiries.
– Collaborate with cross-functional departments to resolve more complex technical issues.
– Provide support with training and onboarding of new hires and members of your team as required.
– Master all supported software by 2U and use it to provide technical assistance to students and faculty for an enhanced user experience.

Qualifications

– A Bachelor’s Degree is preferred.
– 1-3 years of experience in customer support, technical support, or other support-related fields.
– Familiarity with chat, email, and phone software used for technical assistance.
– Excellent knowledge of current video conferencing software and Microsoft and Apple Operating Systems.
– Organizational skills with exceptional attention to detail.
– Excellent prioritization and time management skills.
– Ability to work weekends, holidays, and evening hours to support faculty and students at peak times as assigned.
– Ability to identify service improvement opportunities and automation proposals to improve service quality.

2U Diversity and Inclusion Statement:

2U is dedicated to creating a respectful, inclusive, and belonging culture. It believes in equality hires based on qualifications, experience, skills, and education directly related to the positions. 2U offers reasonable accommodation during its recruitment process.

Benefits & Culture:

2U has an excellent work-life balance culture, and it values its employees. Full-time American benefits include medical, dental, and vision coverage, employee stock purchase plan, life insurance, disability, 401(k) employer match, free snacks, and drinks in-office, unlimited PTO, parental leave, generous paid holidays and leave policies, volunteer days, and company-wide winter break.

2U encourages and hires diversity in its employees regardless of their race, creed, religion, national origin, gender identity, pregnancy, age, sexual orientation, disability, marital status, or military status.

About 2u Inc. (NASDAQ: TWOU)

For over ten years, 2U has changed how the non-profit industry delivers high-quality online education. 2U’s digital transformation has helped more than 45 million learners to access world-class education from over 230 corporate partners, colleges, and universities. 2U delivers free courses to full degrees while helping unlock human potential.

About edX:

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. It brings world-class education to over 45 million learners worldwide. They pursue a world where every learner can access education to unlock their potential without any barriers.

Disclaimer:

The scope of work performed in this position is generalized and is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer, and it does not discriminate against applicants or employees based on their marital status, creed, race color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, military veteran status or service, citizenship, or disabilities, as provided under the Federal, State, and Local Laws. The Equal Opportunity policy applies to all terms and conditions of employment, including recruiting, hiring, training, promotion, job benefits, and pay.