Technical Support – Apple Remote Jobs

Job Type: Technical Support from home
Location: Texas work from home
Company: Apple

Position Description:

We have the same standards for an Adviser as do our clients. You will support a variety of our well-known devices as an Apple Technical Support Adviser, including iPhones, iPads, MacBooks, and desktop Macs. You’ll be the welcoming face of Apple, offering top-rate customer support, troubleshooting, and technical help as our customers’ first point of contact. We’ll count on you to listen to our consumers, apply your technical know-how, creativity, and passion to address their demands, and serve as a constant reminder to them that the people who make our great goods are truly exceptional. We believe that our diverse experiences, viewpoints, and interests enable us to generate the concepts that advance us all. We’ll prepare you to excel. This job offers a competitive salary, excellent benefits, the chance to participate in our company’s stock plan, paid time off, an employee discount, and resources that are specifically allocated to help you advance your career. We hold ourselves and one another accountable for establishing a culture where everyone feels seen, heard, and motivated to do their best work since inclusion is a shared responsibility.

Key Requirements

• Spanish and English language proficiency, with a minimum of two years’ experience in technical troubleshooting or other demonstrable technical skill
• Knowledge in providing customer care over the phone, e-mail, chat, and/or in person Drive for providing excellent customer service and taking responsibility for the customer experience, including thorough issue resolution
• skilled at adapting communication and style to various audiences
• Thrives in a collaborative setting where knowledge is shared and feedback is encouraged. Capable of managing oneself and working autonomously in a fast-paced, constantly-changing workplace.
• Ability to multitask, organize, and prioritize is a key component of effective time management.
• able to use a variety of tools to conduct research and understand technical knowledge while speaking with consumers
• iOS, Android, Windows, Mac, or a tablet
• aptitude for learning technical troubleshooting techniques and a will to learn and tackle new difficulties
• creates a space for varied viewpoints and experiences to be heard, learned from, and amplified
• actively looks for chances to promote and honor diversity and inclusion.

Additional Conditions

• Able to commit to attending the mandatory training for five to six weeks on a set schedule, which may include weekends. – Able to work any time between 7:00 a.m. and 10:30 p.m. Central Standard Time, including weekends and holidays. Hours may be adjusted based on company requirements. – Successful completion of a background check and pre-employment evaluation – Completion of the basic training – Able to type at least 40 words per minute while conversing with customers