Technical Specialist – Apple Remote Jobs

Job Type: Technical Specialist from home
Location: New York work from home
Company: Apple

Do you enjoy the feeling of helping others? You are the one who assists clients in maximizing the potential of their new Apple technology after they have purchased our items. The Apple Store fills your day with a variety of targeted support and service tasks. You’re prepared to share information and offer first-rate support, whether you’re assisting customers with setting up their Macs or locating solutions to their inquiries regarding other Apple products. You feel satisfied when you help each customer find a solution and an understanding, taking their relationship with Apple to a new level.

There are both full-time and part-time employment options.

Requirements:

• Being able to determine the support needs of new customers and either meet those needs directly or refer them to other team member
• The ability to switch between various technical expertise and skill sets on a frequent basis
• Being able to adapt well to change when products change

Responsibilities:

You build solid, fruitful relationships with Apple as a Technical Specialist by assisting new owners in getting started and assisting existing ones in receiving prompt, effective service. You analyze the problem as soon as a client requests help. Using your expertise in the most recent Apple technology, you can sometimes assist consumers with their iPod, iPhone, and iPad gadgets. Other times, you direct clients to support team members who help them get back online. Even new clients receive customized training from you so they may learn the fundamentals of beginning picture, video, and audio projects. Your dedication to giving customers the greatest service benefits the entire store staff. You play a crucial role in our success by assisting Apple in maintaining solid customer relationships.

Additional Conditions

•You can make decisions swiftly and have strong time management skills.
•While investigating and resolving problems, you remain composed and customer-focused.
•When providing product diagnoses and suggested solutions, you reassure customers.
•Your schedule will need to be flexible. Your working hours will depend on company requirements.

Benefits & Pay

Base pay is one component of the overall compensation at Apple and is subject to a range. This gives you the chance to advance as you gain experience and competence in a position. Your abilities, credentials, experience, and location will all affect your base wage.

The discretionary employee stock schemes offered by Apple give employees the chance to join the company’s shareholders. Employees at Apple are eligible to receive discretionary restricted stock unit awards and can save money on Apple shares by voluntarily enrolling in the company’s Employee Stock Purchase Plan. Also, you’ll receive perks including full medical and dental coverage, retirement benefits, a selection of free or heavily reduced goods, and reimbursement for some of your tuition costs for formal education linked to developing your career at Apple. Moreover, relocation assistance and optional bonuses or commission payments may be available for this position. Study up on Apple Advantages.

Go here to choose a shop and examine wage information if you are interested in opportunities located in one of our California, Colorado, New York, or Washington locations.

The eligibility requirements and other conditions of the relevant plan or program must be met in order to participate in Apple’s benefit, pay, and employee stock programs.