Team Leader – Remote Jobs California

Job Type: Team Leader from home
Location: California work from home
Company: Target

Responsibilities:

No two days are ever the same for a Service and Engagement Team Leader, but the following duties are most likely to be present on a normal day:

• Establish a service culture where the quality of the guest experience is given top priority. To deliver the service standard, set an example, teach staff, and coach customers.
• Show your dedication to diversity, equity, and inclusion by developing continuously, exhibiting inclusive behavior, and actively addressing bias.
• Lead a group of enthusiastic and competent Front of Store Attendants and Guest Advocates who try to go above and beyond customer expectations for service by concentrating on cutting wait times, engaging with visitors, and service recovery.
• To achieve shop sales targets and visitor engagement, comprehend sales goals, plan, and carry out daily and weekly workload
• Ensure that your team is able to explain, educate, and promote the range of advantages, features, and products that reward our guests and/or improve their shopping experience by championing both physical and digital goods. (Including Target RedCard and Wallet)
• Lead and follow-up on training completion, ensuring comprehension and assisting with opportunities for ongoing education to promote proficiency for all front-of-store encounters
• Participate in ongoing, meaningful career-development dialogues at key stops along the Guest Advocate and Front of Store Attendant career paths.
• Encourage a supportive team environment and a customer-centric culture by personalizing acknowledgement and appreciation for key guest service behaviors.
• Establish an environment of accountability for key Service and Engagement behaviors by setting clear expectations and using performance management (listen, observe, acknowledge, and coach) techniques.
• Understanding company reporting and guest insights can help you identify opportunity areas and troubleshoot them.
• De-escalate the problem as soon as a customer has a bad shopping experience, and make sure your staff is aware of the situation and has the assistance it needs to make things right for the customer.
• Plan for your team’s daily workload optimization.
• Analyze the front of store experience and foresee and/or respond quickly to any scheduling requirements based on changes in visitor traffic and sales.
• Expect and make it possible for your staff to be aware of impending significant promotions, brand launches, and events
• Develop a staff that is guest-centric that evaluates and recommends candidates for available roles.
• Fill in knowledge and skill gaps through experiences and training
• Work on a schedule that satisfies both corporate and visitor needs. (this includes early morning, evening, overnight shifts and weekends)
• Use tools for guest survey reporting to influence change in crucial areas that have the biggest impact on the experience of guests, and use feedback from guests to mentor and reward staff.
• Expect and encourage team members to fulfill orders quickly and precisely for online visitors.
• Establish a culture of ethical behavior, safety, and compliance; inspire your team to act in this manner; and hold people responsible for upholding this commitment.
• Understanding how safety affects your job and that of your team, finding and eliminating dangers, and holding team members responsible for working safely for the benefit of themselves and others can help you lead and foster a culture of safety advocacy.
• Follow all safety and security procedures as a key carrier, if applicable.
• Provide for store needs (emergency, regulatory visits, etc.)
• Support guest services such back-up cashier, order pick-up (OPU), and drive-up (DU) while carrying out those responsibilities and upholding a compliance culture, such as adhering to federal, state, and local laws governing adult beverages.
• other obligations determined by business demands

Requirements:

If: then we might be a fantastic match.

• You get enthusiastic working in a vibrant and lively setting. To satisfy our visitors, our staff works effectively and together.
• Giving our customers service that inspires them to exclaim, “I LOVE TARGET!” inspires you…. We enjoy working at Target because of this.
• You take pleasure in assisting others and interacting with people all day. We focus on interacting with visitors, addressing their issues, and brightening their days.
• You don’t want a job that requires you to sit in front of a computer from Monday through Friday… We are active throughout the day (especially on the weekends), which makes it simple for the visitor to feel appreciated, motivated, and welcomed.
• The good news is that you will learn everything you need to know to be a Service and Engagement Team Leader thanks to our excellent training.

However, there are a few abilities you should possess right away:

• Equivalent to a high school diploma
• Must be older than 18 years of age.
• Although it is preferable, prior retail experience is not necessary.
• Take charge and make others answerable
• Recognize the needs of modern technologies and adapt.
• Work independently and collaboratively Manage workload and assign tasks both individually and together
• Welcoming and supportive demeanor
• Good communication abilities

We want to be clear on a few additional fundamentals that we expect because we are a great place to work and care about our teams:

• To address issues with guests or team members, have access to every area of the building.
• Interpret guidelines, information, and reports
• Handle cash register transactions and operations correctly.
• Efficiently and safely scan, handle, and move goods, regularly lifting or moving goods up to 15 pounds and sporadically lifting or carrying goods up to 40 pounds.
• Regular attendance and a flexible work schedule, such as nights, weekends, and holidays, are required.