Support Engineering Manager – Remote Jobs Utah

Job Type: Support Engineering Manager from home
Location: Utah work from home
Company: Canonical

Responsibilities:

• Supervision of a professional support staff, including performance evaluation and skill development
  Shift scheduling, operational management, and key performance indicator (KPI) accountability
• Makes certain that every client matter receives a professional response within the SLA.
• Serve as the point of contact for customer escalations and make sure that they are handled properly.
• Responsibility for client contentment
• Addition to the knowledge base for assistance
• The team’s procedures and support service delivery are always being improved.
• Employ, nurture, and educate a support staff in accordance with business needs
• Drive initiatives for growth and transformation in collaboration with the leadership team.

Requirements:

Needed expertise and background

• Substantial technical CLI experience with Linux (Support, Development, Implementation)
• Experience in team management and leadership, ideally
• Self-assurance under duress and a track record of excellent customer attention
• Ideally bilingual, with English serving as the primary language
• Excellent written and verbal communication abilities

Extra abilities you could perhaps bring

• Familiarity with or understanding of virtualization, OpenStack, public clouds, and Linux desktop
• A track record of successfully participating in Open Source projects
• Experience in software development
• Working knowledge of support organizations
• Practical knowledge of Canonical’s goods