Senior Engineer – Stay At Home Jobs

Job Type: Senior Engineer from home
Location: Washington work from home
Company: Microsoft

Position Description:

The goal of Microsoft is to enable everyone and every organization to do more. As employees, we cooperate to achieve our common objectives, innovate to empower others, and join together with a growth attitude. In order to foster an inclusive culture where everyone can succeed at work and beyond, we continuously build on our core values of respect, integrity, and responsibility.

Detailed Technical Responsibilities:

• uses engineering tools, customer telemetry, and direct consumer feedback to discover and indicate product flaws, product misuse, or a customer problem. Monitors customer problems and, with little supervision, interacts with customers and partners to comprehend the problem, tell them of the open cases, and let consumers know the status and future steps. Contributes to the project or uses diagnostics to look into and troubleshoot the problems with little direction.
  elicits input from clients and partners to find out how the product is used, spot feature and information gaps, and pinpoint key performance indicators (KPIs) for the existing offering. Implements new features and tools to enhance goods with little direction. by sharing content across various venues, assists clients and partners in staying up to date with best practices. identifies content correction or support resources. assists the team in automating the implementation of complex solutions.
  identifies and takes advantage of prospective developmental opportunities across product categories and business processes (e.g., mentorships, trainings, shadowing) for personal development as well as to build and put into practice technical expertise to address customer challenges.
• Management of the Customer Solution Lifecycle:
• performs health checks to make that the client environment (such as a product, service, or feature) is ready for deployment and optimized. Provides consumers with minimum assistance with understanding and applying new versions. functions as a point of contact between the technical team and customers throughout the solution lifecycle with no direction. Conducts feature reviews on new deployments with the bare minimum of direction to find holes. Giving customers advice on creating configurations and deploying solutions on Microsoft platforms with the help of management. Engages with customers to learn about their business and availability requirements, then contributes to the development of guidelines to satisfy deployment needs.
  acts as a point of contact and escalates individual consumer problems to the proper teams to be resolved. updates stakeholders on progress and maintains alignment with regard to escalations. Manages client issues that have been escalated by the support or field teams under some supervision. escalates problems to team managers if additional help is required. Does root-cause analysis of the problems with little supervision and follows up with the clients.
• Managing relationships and experiences:
• collaborates on customer usage of the product with the relevant product and commercial organizations. recognizes gaps in customer circumstances and product restrictions by understanding them. gives specifics about consumer product usage and experience to the product and business organizations. With little supervision, serves as a voice of the customer (VOC) to provide product and business groups with information about customer product usage and experience.
  collaborating with other teams (such as program managers, software engineers, product, and customer service support [CSS] teams) to assess, unblock, and resolve customer incidents/issues with the bare minimum of direction. Working together with internal partner teams to support solution delivery to clients. provides updates to stakeholders on client progress, including problems. To refresh the troubleshooting resources, independently begin to form collaborations with internal technical teams. Working with the relevant product and business groups to address customer complaints with little direction.
• Work in a model of assistance that is available 24/7/365. Working in an on-call rotation will be required.
• Minimum and required qualifications are as follows:
• a bachelor’s degree in engineering, computer science, or a related discipline AND four or more years of experience working in the software business
• OR comparable experience.

Additional prerequisites

• For this position, candidates must be able to pass Microsoft’s, customers’, and/or the government’s security screening criteria. Among these criteria are the following specialized security checks, however they are not restricted to them:

• Citizenship & Citizenship Verification: Due to citizenship-based legislative restrictions, this position requires proof of U.S. citizenship. This position specifically services customers of United States federal, state, and/or local government agencies and is subject to some citizenship-based restrictions where necessary or allowed by applicable law. A valid passport will be used to confirm citizenship in order to satisfy this legal requirement.
• The chosen candidate must hold a current Single Scope Background Investigation (SSBI) with Polygraph-based Top Secret Clearance from the U.S. Government with access to Sensitive Compartmented Information (SCI). For this function, you must be able to pass Microsoft’s, customers’, and/or the government’s security screening criteria. Employment actions up to and including termination may be taken if the necessary U.S. Government clearances and/or client screening criteria are not maintained or obtained.
• Microsoft Cloud Background Check: The Microsoft Cloud background check for this position must be passed at the time of employment or transfer, as well as every two years after that.

Desired or Added Requirements:

• a bachelor’s degree in engineering, computer science, or a closely related subject PLUS 8+ years of experience working in the software business
• OR a Master’s degree in engineering or a closely related subject PLUS at least six years of relevant experience working in the software sector
• OR comparable experience.
• 2+ years’ experience working with customers
• Good Communication: Has the capacity to connect with clients and exude assurance. able to communicate technical concepts to a variety of audiences. able to advocate for and prioritize customers’ requirements through the appropriate channels. Take responsibility and strive for a solution.