Product Support Engineer – Amazon Jobs

Job Type: Product Support Engineer from home
Location: Maine work from home
Company: Amazon

Responsibilities:

• Create and implement standard operating procedures and customer feedback mechanisms. • Proactively detect and resolve issues through the use of monitoring systems and alerts. • Develop metrics and tools to push alerts, monitor system performance, and provide daily, weekly, and monthly reports.
• Proactively look for ways to meet the needs of customers and make recommendations based on their input.
• Create and put into place problem-solving processes, such as pathways for raising technical and operational concerns.
• Take the lead in ideation for preventative measures, root cause investigation, and problem management.
• Ensure that support needs are met while developing new products.
• Create documentation and train up new engineers.
• Write SQL and command-line scripts that support teams can use.
• Establish productive working relationships with partners in operations and maintenance.
• Give development and support teams requirements and “voice of the customer” comments.
• 75% of travel is anticipated.

Requirements:

PRIMARY QUALIFCATIONS

• Four or more years of experience developing software or providing technical support
• Proficiency in scripting contemporary programming languages
• Technical system troubleshooting and debugging experience
• Expertise in debugging and recording results
• Prior development or technical support experience
• Proficiency with contemporary programming languages for scripting
• Familiarity with the Linux/UNIX operating system
• A bachelor’s degree in computer science, engineering, or a similar discipline
• Proficiency in relational database management systems (MySQL, Oracle, etc.) and/or relevant job experience
• Demonstrated capacity to pinpoint the source of problems, promote changes, and put preventative measures in place
• Proven capacity for cross-stakeholder effective communication.
• Proficiency in networking and product IT, or equivalent work experience
• Strong analytical and problem-solving abilities
• Capacity to oversee several important things at once
• Capacity to prioritize many competing activities and work autonomously
• A 75% forecasted amount of travel

DESIDERED SPECIFICATIONS

• More than five years of expertise in technical support
• Familiarity with enterprise and distributed apps
• A master’s degree in computer science, engineering, or a similar discipline
• Product and service knowledge of AWS (e.g., DynamoDB, CloudWatch, S3)
• Strong oral and writing communication abilities, with the capacity to effectively share findings with stakeholders who are both technical and non-technical
• Exhibited expertise in one or more of the supplementary fields listed below: Programming Languages (Java, C++, Python) or Internet Protocols and DNS (TCP/IP)