Operations Service Manager – Remote Jobs
Job Description
Job Type: Operations Service Manager from home
Location: Montana work from home
Company: Delta
Responsibilities:
Leading front-line teams and the operation is the responsibility of the Above-wing Operations Service Manager (OSM) at BZN (Bozeman, MT). In addition, this position supervises and manages operational performance, including but not limited to on-time departures (D-Zero), security, safety, and the provision of customer service.
You will function as the operational point of contact for all contracted business partners at a station on behalf of Delta as an OSM. Additionally, as a Delta leader, you will keep an eye out for risky behaviors through routine safety checks and offer counseling, instruction, and remedial action as necessary. You also take part in Injury Prevention Group meetings, Incident Analysis reports, and pertinent station safety meetings.
The OSM guarantees compliance with our divisional Performance and Safety criteria in addition to ensuring adherence to the station Safety Business Plan. Furthermore, in this position, you will guarantee that exceptional customer service is provided by exhibiting a high degree of customer focus and sensitivity. You will be expected to set performance standards and maintain staff accountability in addition to being a major communicator of timely and accurate information. It is essential that, as a Delta leader, you will offer assistance, direction, coaching, and inspiration based on each individual’s needs and be a champion in helping others navigate change.
The qualified applicant must possess strategic thinking and decision-making abilities. Additionally, the qualifying candidate must be able to assess employee performance using tools for performance management, available metrics for customer service and operations, work shadowing, and direct observation. Must promote rewards and recognition.
The chosen candidate will be liable for the prompt completion and delivery of performance reviews, quality assurance observations, performance conversations, coaching and counseling, and administrative action as a member of the station leadership team. The chosen candidate must be a fervent supporter of employee appreciation. It is predicted that leaders would continue to grow in their leadership capacities. The Operations Service Manager will be expected to build strategic and tactical initiatives that foster a safety-conscious culture that promotes employee safety and wellbeing as a Delta leader.
PERKS AND BENEFITS TO HELP YOU CONTINUE CLIMBING
Our common commitment to upholding our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork in everything we do is the foundation of our culture. Our employees are what make Delta successful. Our emphasis on sharing success with Delta workers is at the core of what we have to offer. When you choose a career at Delta, you can travel the world while earning excellent pay and benefits to support your ascent:
- Performance incentives, a competitive pay, and the best profit sharing scheme in the sector
- Substantial employer contributions to a 401(k), up to 9%
- Paid time off, such as holidays, vacations, personal days, and parental and maternity leaves
- Comprehensive health benefits, including life insurance, medical, dental, and vision care
- Support for fertility, assistance with surrogacy and adoption, assistance with breastfeeding, subsidized backup care, and programs that assist with loved ones at all stages are all examples of family care assistance.
- Programs for holistic well-being that support physical, emotional, social, and financial health are available, and they include substantial resources for mental health as well as access to an employee assistance program that provides aid to you and anyone living in your home.
- Availability of capacity on domestic and international flights for employees and qualifying family members
- Programs for career development to help you reach your long-term objectives
- collaborations on a global scale to participate in volunteer work, and creative targets made with a focus on sustainability and lowering our carbon footprint
- Business Resource Groups established to bring together staff with like interests to promote inclusion, offer perspective, and assist with strategy implementation
- via the Unstoppable Together platform, prizes, and recognition
- Access to more than 500 discounts, special offers, and extra advantages through Deltaperks, including free car and hotel rentals, auto, house, and pet insurance, as well as legal and daycare services
Requirements:
WHAT YOU NEED TO SUCCEED (REQUIREMENTS MINIMUM)
- Bachelor’s degree or a similar level of expertise
- Demonstrates operational expertise and exceptional customer service abilities.
- Prior management expertise, including with direct reports
- Understanding of the Delta policies and processes
- To manage a business with varied shifts, longer hours, and “on call” responsibilities, one must be adaptable.
- strong platform/presentation skills, along with strong written and vocal communication
- the capacity to mentor and provide feedback for growth
- Must be accessible and possess interpersonal abilities that promote trust and respect Proven ability to manage disputes and find solutions to issues
- Must be well organized and have the capacity to distribute authority to subordinates
- Must be able to manage numerous priorities within time limitations that have been set.
- MS Office applications expert; must be functioning well in current position
- embraces a variety of persons, viewpoints, and personal preferences.
- consistently puts the security and safety of oneself, others, and personal information first.
WHAT (PREFERRED QUALIFICATIONS) WILL GIVE YOU A COMPETITIVE EDGE
- Three years of operations and customer service experience with ACS and knowledge of Deltamatic and other pertinent airport technology
- Higher education and recent leadership experience
