Manager Assistant – Virtual Assistant Jobs

Job Type: Manager Assistant from home
Location: Texas work from home
Company: Target

Position Description:

Guest experience advocates who greet, appreciate, and surpass visitor service requirements by concentrating on guest interaction and recovery. Advocates for physical and digital services and solutions who understand the capabilities and features that drive adoption, usage, and, ultimately, guest loyalty. At the checklanes, guest services, gift registry, pick-up and drive up, guests are empowered to make their shopping experience as easy and frictionless as possible.

Responsibilities:

• Understanding of guest service basics, as well as experience establishing and leading a customer-first team culture throughout the business. Guest engagement, problem solving, and resolution skills.
• Basic retail business knowledge, including: Trends in department sales, inventory management, guest shopping habits, pricing and advertising tactics
• Expertise establishing and organizing department monthly/quarterly workloads to support business initiatives, as well as managing a team to meet service and sales targets.
• Expertise leading a team of hourly team members, leaders, and developing business plans and goals for Service and Engagement
• Ability to recruit, select, and manage the talent of hourly team members and leaders

No two days are ever the same as a Service & Engagement Executive Team Leader, however a typical day will most likely contain the following responsibilities:

• Create a team of passionate and knowledgeable Guest Advocates, Service and Engagement Leaders, and Service and Engagement Specialists who seek to surpass guest service expectations by concentrating on minimizing wait time, friendly guest engagement, and service recovery.
• Drive total store sales, comprehend your position in sales growth, and comprehend how your departments and team contribute to and influence total store profitability.
• Predict workforce requirements, create a talent plan, and recruit – both long and short term.
• Monitor leaders to ensure training completion, assess for knowledge, and give chances for continued education to drive proficiency for all front-of-store experiences.
• Participate in continuous and meaningful development conversations along the Service and Engagement Team leader career path’s essential touch points.
• Customize recognition and gratitude to reinforce important guest service behaviors and to foster a healthy team and guest-centric culture.
• Create an accountability culture by setting clear expectations and managing performance (listening, observing, recognizing, and coaching) on important Service and Engagement behaviors.
• Analyze company reporting and guest insights in order to comprehend, troubleshoot, and follow-up on potential areas of opportunity.
• Respond quickly to any unfavorable customer shopping experience by de-escalating the situation and ensuring your team understands and feels supported in making things right for the customer.
• Own schedules that adhere to the scheduling allotment and rules in order to accommodate peak traffic hours, significant holiday events, and weekends
• Manage the retail experience by predicting and/or responding quickly to staffing or scheduling requirements depending on fluctuations in visitor traffic and sales.
• Ensure that Team Leader plans provide a seamless experience for all shopping preferences during peak visitor traffic times: checkpoints, self-service checkout (SCO), order pickup (OPU), and drive-up (DU).
• Be the champion of physical and digital offerings so that your team can inform, educate, and promote the suite of rewards, services, and offerings that reward and/or enhance our guests’ shopping experience (Including Target RedCard and Wallet)
• Anticipate and make it possible for your employees to be aware of impending major promotions, brand launches, and events.
• Use guest survey reporting tools to drive change in critical areas that have the most influence on the guest experience, and use guest feedback to coach/recognize staff.
• Lead the teram in providing an efficient and trouble-free guest pickup experience.
• Work a schedule that accommodates both the demands of the guests and the needs of the business (this includes early morning, evening, and weekend hours).
• Create a culture of ethical behavior, safety, and compliance; inspire your team to follow suit, and hold others accountable to this commitment.
• As a key bearer, you must adhere to all safe and secure training and protocols.
• Address store requirements (emergency, regulatory visits, etc.)
• All other duties as assigned by the company

WHAT WE ARE SEEKING

• Working in a lively and energetic workplace excites you…. To provide for our guests, we work effectively and collaboratively.
• Giving our guests with service that makes them remark, “I LOVE TARGET!” excite you…. That is why we enjoy working at Target.
• You enjoy dealing with people and making things easier for others all day…. The essence of what we do is interact with guests, resolve concerns, and make their day better.
• You aren’t searching for a job where you sit at a computer all day Monday through Friday… We are active all day (especially on weekends), so it is simple for the visitor to feel welcomed, motivated, and rewarded.

But, there are a few abilities you should have right away:

• 4 years of college or similar experience
• Excellent interpersonal and communication abilities
• Excellent business acumen
• Conflict resolution, leadership, and accountability
• Good cognitive skills, including issue analysis, decision making, financial and quantitative analysis, and the ability to relate to and connect with people at all levels of the business
• Learn about contemporary technology and how to adapt to it.
• Manage workload and prioritize projects both solo and together.