Full Time
Help Desk Analyst – Robert Half Remote Jobs
Job Description
Job Type: Help Desk Analyst from home
Location: Texas work from home
Company: Robert Half International
In order to assist in finding their next Help Desk Analyst, Robert Half has partnered with a local IT company.
Requirements:
- Attend to tickets and user issues, record incident classification, and identify hardware and software.
- To assure resolution and shut out incidents in the tracking system, follow up with users.
- Provide ad hoc reports and identify trends and patterns in events and maintenance.
- Obtain information from users to comprehend and address issues either in person or remotely.
- Hardware and software systems require maintenance, analysis, and repair.
- Encourage and uphold information technology regulations.
- Upgrades, new programs, and systems should be set up and configured.
- Control user account details, rights, and permissions, including groups.
- Create and manage user accounts, software accounts, and domains.
- Set up, test, and troubleshoot wireless access and network connectivity for nearby and distant computers or devices.
- Replace or upgrade your motherboard, new keyboards, memory, and other parts.
- Desktop and laptop computers should be formatted, installed, configured, maintained, and troubleshot with and for end users.
- To fix issues, work with consultants and independent contractors.
- When required, make the trip to the neighborhood office to help with repairs, new user setups, and other duties.
Requirements:
- 3 years of experience supporting clients with IT issues in a meticulous environment
- Computer literacy (Windows 10, Microsoft 365)
- Having the maturity and people skills necessary to deal effectively with potentially challenging situations
- A desire to learn the supporting roles and procedures of information technology
- IT preference for education
