Hardware Support Engineer – Amazon Jobs

Job Type: Hardware Support Engineer from home
Location: Maine work from home
Company: Amazon

Responsibilities:

• Offer on-site assistance with advanced robotics system troubleshooting, regular hardware checks, upgrades, and new product deployments.
• To optimize the performance of sophisticated robotics systems, collaborate with product development, manufacturing, and site-level reliability, maintenance, and engineering (RME) teams.
  Determine, examine, and fix system and mechanical problems throughout the MSP product line.
• Create and put into use electro-mechanical fixtures and equipment to support newly launched and deployed goods.
• Create and put into use proactive monitoring technologies to assess advanced robotics systems’ performance, safety, and dependability.
• Create and apply diagnostic tools to reduce equipment downtime and troubleshooting
• Establish an escalation procedure for problems with systems and hardware that affect the MSP product line.
• Provide training materials and preventative maintenance protocols for sophisticated robotics systems.
• Conduct on-site training for the RME teams that support Amazon activities on-site.
• Create and put into place procedures and systems for managing spare parts.
• Evaluate MSP tools and products for safety, ergonomics, and risk, as well as perform preventative maintenance.
• Generate reports on a daily and monthly basis regarding the performance, dependability, and safety of the MSP product suite.
• Supply development and support teams with needs and “voice of the customer” feedback.
• Anticipated travel of up to 75%
• A variety of locales throughout the US.

Requirements:

PRIMARY QUALIFCATIONS

• BS in Engineering (Industrial, Mechanical, Electrical, or Associated Field)
• More than four years of experience developing and maintaining robotic systems
• Proficiency in statistical analytic software, data visualization, and program management, or equivalent work experience
• Proficiency in overseeing methodical and technical problem-solving
• Knowledge of root cause analysis techniques such as 8D, 5-Why, Fishbone, FMEA, or equivalent techniques
• Strong communication abilities and the capacity to explain complicated technical concepts
• Capacity to oversee several important things at once

DESIDERED SPECIFICATIONS

• An MS in engineering, preferably in mechanical, electrical, industrial, or a similar field
• Expertise and/or practical experience managing large datasets
• Knowledge of industry trends, design for supportability, and industry standard CAD and FEA design tools
• Proficiency in advanced programming languages, such as Python, Java, C++, MySQL, or others
• Expertise in developing and executing scalable performance metrics, feedback systems, and standard operating procedures
• Prior project management experience with new hardware implementations
• PLC and controls system experience