Part Time
Graduate Intern – Delta Remote Jobs
Job Description
Job Type: Graduate Intern from home
Location: Georgia work from home
Company: Delta Airlines
Responsibilities:
- Greeting customers as they arrive at the airport or in the ticket area
- Check the ticket counter area for conformity with safety standards and procedures.
- Assisting consumers with self-service kiosk check-in and luggage processing (for example, printing boarding cards and invoices).
- Servicing and maintaining kiosk machines (for example, loading paper and cleaning surfaces)
- Troubleshooting kiosk technology problems to determine the source of problems or mistakes
- Communicating with IT regarding kiosk technology concerns that necessitate further maintenance.
- Checking to ensure that clients’ carry-on luggage meets with FAA/American Airlines policies (e.g., size, quantity).
- Verifying and clearing travel papers (e.g., passports, visas) for overseas consumers (e.g., using the Timatic database available in the kiosk)
- Assisting consumers with checked luggage processing (e.g., credit card transactions, self-tagging, weight verification)
- Queuing lines at ticket counters based on departure times or the type of assistance required (e.g., special assistance, to reduce line volume or wait time)
- Accepting and activating self-tagged baggage from clients at the activation station
- Moving baggage around the ticket counter area (e.g., moving checked baggage to the belt, moving oversized bags to the appropriate oversized baggage site)
- Assisting clients in inspecting their assistance devices, sporting equipment, and other big products (e.g., ensuring compliance with acceptable policies)
- When necessary, forward clients to customer service representatives.
- Performing document clearance and verification at kiosks
- Assisting non-ambulatory customers with their physical movement while they board, deplane, or otherwise move within the gate and greater terminal area.
- Helping unaccompanied kids board, deplane, or use other modes of transportation
- Providing gate information and directions to customers
- Performing paging tasks (for example, announcing forgotten things or asking clients to return to locked baggage) (at various airports)
- Performing such related activities as judged operationally required by management in accordance with the collective bargaining agreement
- Reporting at your assigned station or location on time, as scheduled, including necessary overtime requirements, variable shifts, weekends, and holidays Completing job-related trainings
- Follow government requirements (for example, DOT, FAA, and TSA).
- Follow corporate policies, procedures, and performance expectations.
- Wear uniforms in accordance with business regulations.
- In accordance with American principles, provide exceptional customer service in a professional manner.
- Utilize a variety of internal resources and systems, including during customer contacts.
Individuals with disabilities who meet certain criteria may be granted reasonable accommodations.
Requirements:
Education and prior job experience are required as minimum qualifications.
- GED, high school diploma, or international equivalent
- You must be at least 18 years old.
- Read, write, speak, and understand English fluently.
- In some cases, bilingual language abilities may be required.
- Valid driver’s license, if required by local authorities
- To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
- To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
- If applicable, must be able to get proper airport authorization and/or US Customs security badges.
- Must be authorized to work in the United States.
Education and prior job experience are preferred qualifications.
- Knowledge of Sabre or another Passenger Service System is required.
- Previous in-person Customer Service experience
- Working in a high-pressure setting
