Call Center Scheduler – Remote Jobs

Job Type: Call Center Scheduler from home
Location: Boston work from home
Company: Katz Media Group

In order to facilitate scheduling for a designated healthcare specialty, the call center scheduler will collaborate with our centralized scheduling department. The scheduler is in charge of taking incoming calls, setting up patient appointments, and scheduling operations.

Responsibilities:

• Respond to incoming calls from patients regarding scheduling in accordance with departmental service level objectives and satisfactorily handle their concerns.
• Uses practice scheduling tools and protocols to accurately book, reschedule, and/or cancel patient requests for appointments.
• Gathers and enters all necessary patient data, including insurance information, accurately.
• Helps patients with their scheduling needs by using listening skills and professional communication etiquette.
• establishes a secure and reliable environment with patients by using both non-scripted and scripted communication techniques.
• Reduce tension in circumstances where clients are not satisfied by providing patient support and assistance.
• Make use of and switch between multiple software platforms.
• Ensure that the data in the documentation system is current and accurate.
• fulfill the management’s set goals and objectives on a regular basis.
• At all times, keep account information private and discreet.
• Give each and every customer outstanding customer service.
• Report any potential issues to management.
• Respect the established guidelines for conduct and policies found in the employee handbook and employee code of conduct.
• Retain cognizance of and engagement in the Corporate Compliance Program.
• help with other projects that management assigns you.

Requirements:

Know-how, aptitude, and abilities:

• Positivity and the capacity for collaborative cooperation.
• Excellent communication skills. professional and well-spoken voice. the capacity to write and speak clearly and concisely.
• Capacity to multitask across multiple computer programs while conversing with a customer.
• Take pleasure in working in a hectic setting while keeping a formal demeanor.
• The capacity to arrange, arrange, and rank a variety of daily chores that need to be finished. outstanding documentation focus and organizing abilities.
• Capacity to keep things private.
• the capacity for independent work. Needs to be goal-oriented and self-motivated.
• the capacity to carry out the core duties of this position, either with or without appropriate accommodations.
• adept use of the Word, Excel, and PowerPoint Windows Office products, as well as the capacity to pick up specific computer programs.

Requirements

Learning:

• Requires a high school diploma. Bachelor’s or associate’s degree holders are recommended.

Experience

• It is necessary to have one year of prior call center or customer service experience.
• Preference for basic knowledge of healthcare.