Call Center Representative – Remote Jobs
Job Description
Job Type: Call Center Representative from home
Location: Oregon work from home
Company: Aston Carter
Customer Service Representatives are needed on-site in the Hillsboro/Cedar Hills region by one of the biggest Outwear/Sportwear brands in the nation. To help the team through their busiest Season, the team is looking for people with experience in any form of customer service-related tasks. This job may be an entry level opportunity into a more office-like setting and a way to get your foot in the door with a reputable national company. If you think this sounds interesting, go over the details below and submit an application if you’re interested.
Responsibilities:
- Respond to all inbound/outbound calls to provide great customer service and problem-solving abilities.
- High-level diplomacy and negotiation to settle conflicting expectations (consumer vs. corporate policy)
- Provide assistance to clients with regard to new and ongoing accounts, account billing, and payment details.
- Respond to consumer inquiries quickly and effectively.
- Exercises discretion in deciding whether to provide consumers with financial and non-financial support.
- Constantly try to learn about modifications to products and services.
- Be a patient and sympathetic active listener in an unscripted setting.
- Answering ten emails about products every hour, as well as making unscripted conversations that are personalized to the particular client they are working with.
Requirements:
- In any situation, customer service
- Excellent computer literacy