Full Time

Call Center Representative – Remote Jobs

Posted 1 year ago
Oregon
$18 - $20 per hour

Job Description

Job Type: Call Center Representative from home
Location: Oregon work from home
Company: Aston Carter

Customer Service Representatives are needed on-site in the Hillsboro/Cedar Hills region by one of the biggest Outwear/Sportwear brands in the nation. To help the team through their busiest Season, the team is looking for people with experience in any form of customer service-related tasks. This job may be an entry level opportunity into a more office-like setting and a way to get your foot in the door with a reputable national company. If you think this sounds interesting, go over the details below and submit an application if you’re interested.

Responsibilities:

  • Respond to all inbound/outbound calls to provide great customer service and problem-solving abilities.
  • High-level diplomacy and negotiation to settle conflicting expectations (consumer vs. corporate policy)
  • Provide assistance to clients with regard to new and ongoing accounts, account billing, and payment details.
  • Respond to consumer inquiries quickly and effectively.
  • Exercises discretion in deciding whether to provide consumers with financial and non-financial support.
  • Constantly try to learn about modifications to products and services.
  • Be a patient and sympathetic active listener in an unscripted setting.
  • Answering ten emails about products every hour, as well as making unscripted conversations that are personalized to the particular client they are working with.

Requirements:

  • In any situation, customer service
  • Excellent computer literacy


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