Call Center Representative – Remote Jobs

Job Type: Outbound Call Center Representative from home
Location: Boston work from home
Company: Advantmed

We are now looking for driven people to work as remote call center representatives on our team. With this fantastic opportunity, you may work from home while receiving thorough paid training as well as ongoing coaching and assistance from our knowledgeable trainers. While you ensure the smooth gathering of patient records and participate in daily verification and follow-up contacts with healthcare providers, you will gain confidence and knowledge of the sector.

Responsibilities:

• Become a Remote Contact Center Representative and work from home while offering vital support to our staff. We provide thorough, paid training as well as ongoing coaching to provide you with industry expertise and self-assurance.
• Your main duty as a Temporary Remote Call Center Representative will be to oversee daily follow-up and verification conversations with healthcare providers in order to gather patient records.
• Succeed in a remote work setting by effectively resolving conflicts via phone and email correspondence.
• Show off your excellent interpersonal skills, gregarious nature, and customer- and team-focused mindset while keeping a professional demeanor.
• Being adaptable is essential because your nine-hour shift will be assigned after training and will take place between 6:00 am and 6:00 pm PST.
• Quickly make use of MS Office capabilities to increase productivity and streamline activities.

Requirements:

• Superior communication abilities to interact with healthcare professionals in an efficient manner.
• Capacity to establish and preserve a good rapport with medical specialists.
• customer-focused and adept at using Microsoft Office and the internet.
• Have two to three years of call center experience, demonstrating flexibility and problem-solving abilities.
• Make sure your home has fast internet connectivity and an Ethernet connection option.
• outfitted with a desktop or laptop running Windows that can be used for video calls.
• Being available for video recording for the duration of the training session.