Call Center Assistant – Overnight Customer Service Jobs

Job Type: Call Center Assistant from home
Location: California work from home
Company: Pearson

Requirements:

• High School Diploma or equivalent required.
• Excellent customer service skills.
• Preferred: Call center experience.
• Friendly and helpful attitude with the ability to manage multiple tasks.
• Strong team player.
• Excellent oral and written communication skills.
• Excellent attendance record.
• Experience with PC and Windows environment is required.
• Preferred: Experience with Mac.

Responsibilities:

Basic Purpose and Objectives:

• Provide inbound and outbound general and technical support to internal customers.
• Demonstrate a friendly and helpful attitude.
• Focus on resolving issues efficiently during the first contact.

Overall Functions and Responsibilities:

• Shifts covering center hours from 7am to 9pm Monday through Friday and 9am to 5pm on Saturday and Sunday.
• May require rotating shifts and weekend work.
• Provide accurate answers to internal customer questions or concerns via phone, email, or chat.
• Diagnose and resolve technical issues efficiently via phone, email, or chat.
• Call remote employees efficiently.
• Serve as an escalation point when necessary.
• Independently resolve routine issues and report non-routine issues to management.
• Document all handled issues.
• Stay updated on issues impacting internal customers and utilize support resources.
• Perform other assigned duties.

Working Conditions:

• Office environment.
• Remote work.
• Hours may vary based on business needs.