Job Type: Collections Representative from home
Location: Texas work from home
Company: Aston Carter

Monday through Friday (with one annual rotating weekend shift)

Shift start times vary from 7:30 to 8:30 am, with the exception of one day per week that must be from 11 am to 8 pm EST.

The Debt Department is where this employment is located.

Responsibilities:

• Will deal with a variety of incoming and outgoing calls from patients for different hospital systems who are late on their medical payments.
• The majority of past-due accounts are 120 days or older.
• Call patients to let them know they are behind on their payments and to arrange a strategy to get them paid off.
• Respond to patients who contact to settle debt by phoning back.
• Keep track of every plan and communication within the system.
• This call center routes and places calls to the next available agent using an automated dialer system.

Requirements:

Ability:

• Call center, collection, health care, and customer service

Need to Have:

• Two years of experience working in a call center for the same business in one of their two most recent positions

Bonus Points:

• Working at a call center for healthcare or insurance
• Previous expertise in collections

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