Account Specialist – American Express Remote Jobs
Job Description
Job Type: Account Specialist from home
Location: Arizona work from home
Company: American Express
Responsibilities:
The Account Protection Specialist’s job is to review current checking and savings accounts using fraud management techniques and tools in order to spot potential fraud and reduce potential losses for American Express. This is done by gathering and analyzing relevant data to decide on the best course of action. The Account Protection Specialist will be in charge of handling incoming and outgoing calls on accounts while upholding a professional working rapport between American Express, the client, and outside banks. The development of ongoing process enhancements and the identification of fraud patterns are additional duties.
Requirements:
- Excellent customer focus equals easy recognition and resolution
- The capacity to successfully express American Express problems while reassuring clients of your appreciation
- Adaptable with the aim to continuously enhance one’s own performance, customer happiness, and brand
- Demonstrated the capacity for resolution of consumer issues and patience.
- Being able to communicate with customers while navigating via multiple computer systems
- Must possess great time management abilities and the capacity to function under pressure and with little supervision. Must be able to listen to the customer effectively and establish a relationship before acknowledging and empathetically responding as necessary.
- The ability to manage both inbound and outbound calls is required.
Preferred credentials
- Having worked with online deposit banking tools
- Effectively manage many tasks while moving through work at the same time
- Must be capable of both intuitive and deductive reasoning, and must feel at ease recommending actions in ambiguous situations.
- Must be able to comprehend and combine a lot of information, both financial and nonfinancial, from a variety of sources.
- strong computer literacy with a solid working knowledge of contemporary internet technology, the capacity to do information research for business-related goals, and expertise with Microsoft Office products
- Ability to successfully manage change and maintain composure under pressure
- Possessing professional business maturity and being self-motivated and dedicated to driving results
- Outstanding communication skills, both in writing and speaking.
- The capacity to make decisions using excellent judgment
- Business hours are Monday through Friday from 7 a.m. to 7:30 p.m. (MST), and on Saturday from 8 a.m. to 4:30 p.m. (MST).
Payscale: $20.00 to $24.05 per hour plus bonuses and benefits