Program Manager – Stay At Home Jobs

Job Type: Program Manager from home
Location: Florida work from home
Company: 15Five 

Position Description:

You are a customer-obsessed, relentless achiever who understands how to influence cross-company stakeholders by putting our customers’ requirements at the forefront of our decisions. Equally essential, we want applicants who really live and breathe the 15Five principles and are driven by our ambition to unleash the potential of both ourselves and our customer’s worldwide workforce.

Responsibilities:

• Automated technologies drive one-to-many customer engagement.
• You provide critical insight into important moments of truth for customers at various phases of their journey to tell other 15Five teams about what customers are experiencing.
• Create and launch high-value client engagements using playbooks to drive adoption, maturity, and growth throughout the customer lifecycle.
• You generate leverage by employing automation strategies.
• Determine the optimum leverage points using data and insights.
• You do data analytics to help you prioritize initiatives (Tableau, Salesforce, Excel, SQL is a plus)
• You regularly monitor the effectiveness of your efforts and provide recommendations on which activities to expand and others to discontinue.
• You collaborate with the Renewals Team to provide advice on renewal strategies and approaches for your segment. Create significant interconnected relationships with 15Five Customer Experience (CX), Go-To-Market (GTM), Revenue Operation, and Product departments to improve our customers’ experiences.
• You have purposefully created relationships with the Implementation and CSM teams in order to understand their procedures and replicate the experience for low contact consumers.
• You can interact with the Customer Support group on product difficulties and plan with the Product teams on roadmap demands.
• You are an excellent
• Customer Marketing partner in deploying digital strategies for customer outreach, event-based marketing, and account-level campaigns.

COMPETENCIES

• Team-Oriented – You enjoy working in cross-functional teams to drive healthy customers and deliver growth and retention. You provide critical mentorship and topic expertise to developing leaders and team members.
• Disciplined Executor – Strategic decision-making and analytical abilities that support a prescriptive approach. Approach the customer experience in a precise and timely manner, demonstrating great time management abilities.
• Business Intelligence:
• Adopting a business perspective when assessing situations and making decisions, with the capacity to grasp how decisions will effect internal business KPIs or a customer’s ability to achieve their goals.
• There will be no excuses. Even in challenging circumstances, you must be accountable and positive. Taking responsibility for problems and difficulties inside and outside the domain and not blaming others
• Analytical abilities that are second to none: You understand how to weave data from diverse sources into a cohesive story and vision for what we should achieve.

EXPERIENCE DESIRED

• Experience scaling customer success teams for at least three years
• Experience running successful one-to-many campaigns
• You enjoy data and are comfortable analyzing it (Excel, Tableau, Salesforce) You are familiar with typical Customer Success/Marketing technologies (Conversica, Motive, Pendo etc)
• A true team player capable of organizing peer 15Fivers such as support, marketing, and research and development around customer strategy.
• Find energy in executing with varying parameters and uncertainty.