Customer Service Manager – Amazon Remote Jobs

Job Type: Customer Service Manager from home
Location: California work from home
Company: Amazon

Blink is the product of one of the most successful crowdfunding campaigns in history, and it is now part of Amazon Devices, the consumer electronics division that produces the Kindle, Fire Tablets, Fire TV, and Echos. Our mission is to provide homeowners with peace of mind while they are away from home by using our wire-free, battery-powered smart home security cameras.

As Blink’s Customer Service Manager, you will be responsible for all aspects of customer satisfaction and care, as well as supervising our global Customer Service and Technical Support resources and cultivating positive customer relationships. You will provide and promote excellent customer service within the organization, as well as come up with novel ways to address customer concerns.

Responsibilities:

• Assist in the development and implementation of customer service procedures, policies, and standards.
• Improve services by measuring customer satisfaction.
• Contact customers by phone, email, or chat.
• Investigate and resolve difficult customer issues
• Analyze statistics or other data to determine the level of service provided by the team.
• Maintain open communication with the department leadership team to ensure the client services team’s efficiency.
• Detecting and removing impediments to accuracy, productivity, and quality
• Work assignments are organized, prioritized, and scheduled to meet business needs.
• Manages the workforce by creating and maintaining staff scheduling and capacity planning.

Requirements:

ESSENTIAL QUALIFICATIONS

• 3+ years of contact center support manager experience 3+ years of workforce planning and budget management experience
• 3+ years of experience in team building and employee development plans

DESIRED QUALIFICATIONS

• Bachelor of Science in Computer Science
• Strong interpersonal, verbal (speaking, listening, and interpreting), and written communication skills are required.
• Understanding of technical issues, but a focus on people management and customer satisfaction
• Ability to work in an ambiguous, fast-paced work environment Knowledge of consumer-focused Customer Service and IOT devices

Amazon is dedicated to creating a diverse and inclusive workplace. Amazon is an equal-opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

We will consider qualified applicants with arrest and conviction records for employment under the Los Angeles Fair Chance Ordinance.

We will consider qualified applicants with arrest and conviction records for employment under the San Francisco Fair Chance Ordinance.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof of full COVID vaccination or request and receive approval for a reasonable accommodation, which includes medical or religious accommodations.

Our pay is based on the cost of labor in several US geographic markets. The starting salary for this position ranges from $51,400 in our lowest geographic market to $129,300 in our highest. Pay is determined by a variety of factors, including market location, and may differ based on job-related knowledge, skills, and experience. Amazon is a company that provides total compensation. Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. Interested candidates should apply through our internal or external career site.