Bilingual Call Center – Remote Jobs

Job Type: Bilingual Call Center from home
Location: Louisiana work from home
Company: Ascensus

Position Description:

The recordkeeping, third-party administration, and benefits consulting services company Beneco, which is now a part of FuturePlan by Ascensus®, works exclusively with contractors to empower them to grow their businesses while assisting their valued employees in creating a secure and prosperous future for their families.

With a positive outlook and a strong feeling of shared responsibility for succeeding as a team, we are a group of dedicated and talented individuals that work as one high-performance unit. We work hard to create an environment that draws out each of our employees’ individual greatness and unlocks their potential through development, coaching, feedback, and acknowledgment. We look after our own so they can look after our clients.

Responsibilities:

• Answers a large number of member and plan sponsor calls in both English and Spanish promptly and courteously. uses a variety of IT technologies to locate and save relevant plan and participant data. Account balances, statements, fees, investment funds, distribution, and loans are just a few of the questions you might ask on the phone centers.
• Establishes a professional rapport with participants by giving them up-to-date, reliable information that will help them make the best decisions possible to reach their retirement goals.
• Informs participants on the advantages of retirement accounts, the available plan alternatives, and the legal and tax repercussions of those options.
• Education includes Future Plan’s goods and services as well.
• Looks into participant and client complaints and works along with the proper division to find a solution.
• Checks necessary documentation provided on distributions to make sure plan rules are followed.
• Establish and preserve professional client relationships through prompt and effective responses to queries and the provision of correct information.
• Recognize, take into account, and apply different laws, including but not limited to the DOL, ERISA, and IRS, when gathering, examining, and interpreting data.