Operations Service Manager – Delta Remote Jobs
Job Description
Job Type: Operations Service Manager from home
Location: Indiana work from home
Company: Delta
Responsibilities:
Leading front-line teams and the operation is the duty of the Above-Wing Operations Service Manager (OSM) at IND. In addition, this position supervises and manages operational performance, including but not limited to on-time departures (D-Zero), security, safety, and the provision of customer service.
You will function as the operational point of contact for all contracted business partners at a station on behalf of Delta as an OSM. Additionally, as a Delta leader, you will keep an eye out for risky behaviors through routine safety checks and offer counseling, instruction, and remedial action as necessary. You also take part in Injury Prevention Group meetings, Incident Analysis reports, and pertinent station safety meetings.
The OSM guarantees compliance with our divisional Performance and Safety criteria in addition to ensuring adherence to the station Safety Business Plan. Furthermore, in this position, you will guarantee that exceptional customer service is provided by exhibiting a high degree of customer focus and sensitivity. You will be expected to set performance standards and maintain staff accountability in addition to being a major communicator of timely and accurate information. It is essential that, as a Delta leader, you will offer assistance, direction, coaching, and inspiration based on each individual’s needs and be a champion in helping others navigate change.
The qualified applicant must possess strategic thinking and decision-making abilities. Additionally, the qualifying candidate must be able to assess employee performance using tools for performance management, available metrics for customer service and operations, work shadowing, and direct observation. Must promote rewards and recognition.
The chosen candidate will be liable for the prompt completion and delivery of performance reviews, quality assurance observations, performance conversations, coaching and counseling, and administrative action as a member of the station leadership team. The chosen candidate must be a fervent supporter of employee appreciation. It is predicted that leaders would continue to grow in their leadership capacities. The Operations Service Manager will be expected to build strategic and tactical initiatives that foster a safety-conscious culture that promotes employee safety and wellbeing as a Delta leader.
PERKS AND BENEFITS TO HELP YOU CONTINUE CLIMBING
Our common commitment to upholding our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork in everything we do is the foundation of our culture. Our employees are what make Delta successful. Our emphasis on sharing success with Delta workers is at the core of what we have to offer. When you choose a career at Delta, you can travel the world while earning excellent pay and benefits to support your ascent:
- 401(k) with generous corporate contributions of up to 9%, an industry-leading profit sharing program, and performance incentives
- Comprehensive health benefits, including medical, dentistry, vision, short- and long-term disability, and life insurance; paid time off, including holidays, vacations, paid personal time, and maternity and parental leaves
- Programs that aid with loved ones at all phases, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care.
- Holistic well-being initiatives to support your physical, emotional, social, and financial well-being, including free financial coaching, substantial mental health resources, and access to an employee assistance program that can help you and anybody in your homeFlight privileges on domestic and international flights, if space is available, for employees and qualifying family membersBusiness Resource Groups were established to bring together staff with shared interests to promote inclusion, offer perspective, and aid in the implementation of strategies. Career development programs to help you reach your long-term career goals. Global partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.Access to more than 500 discounts, speciality savings, and voluntary benefits with Deltaperks, including car- and hotel-rental reductions, auto, home, and pet insurance, legal services, and childcare
Requirements:
WHAT YOU NEED TO SUCCEED (REQUIREMENTS MINIMUM)
- Bachelor’s degree or relevant professional experience
- Previous leadership experience, including direct reports • Working knowledge of Delta policies and procedures • Requires flexibility to manage an operation with varying shifts, extended hours, and “on call” requirements. • Demonstrates expertise in operations and strong customer service skills.
- Must be approachable and possess interpersonal skills that foster trust and respect • Experience managing conflict and resolving problems effectively • Must demonstrate strong organizational skills and the capacity to delegate responsibility to direct reports • Strong written and verbal communication, including platform/presentation skills
- Must be able to manage numerous priorities within time limits that have been setMS Office application proficiencyMust be functioning effectively in current role; Accepts a variety of people, viewpoints, and learning styles; Consistently places safety and security of oneself, others, and personal information at the top of the priority list
WHAT (PREFERRED QUALIFICATIONS) WILL GIVE YOU A COMPETITIVE EDGE
- Three years of ACS experience in operations and customer service • Knowledge of Deltamatic and other pertinent airport technology • A college degree and recent leadership experience
