Technical Support Specialist – Disney Remote Jobs
Job Description
Job Type: Technical Support Specialist from home
Location: New York work from home
Company: Disney
A Technical Support Specialist is needed by Disney Theatrical Group to work on their merchandise team. The main point of contact for our Merchandise Team’s point-of-sale systems at our Broadway and West End Theatres, as well as on our North American and UK Tours, will be in this position. For our Merchandise business, this position will offer support for both hardware and software. There will be on-site and remote work involved. In the event that escalated help is required, flexibility around the production show times on the evenings and weekends will be necessary. To support our tours and overseas stores, some travel may be necessary, although this position is largely located in New York City in a hybrid work environment.
Responsibilities:
- Break-fix work is done on all point-of-sale equipment (iPads, printers, scanners, credit card readers, etc.).
- Cooperating with our point-of-sale supplier to fix any updates, problems, and malfunctions with our point-of-sale software
- Solving any connectivity issues with any of our point-of-sale systems in collaboration with our network support engineer
- Maintaining our fleet of payment card readers and ensuring their safe internet connectivity
- Problems with our backend inventory management software in terms of support
- Building and setting up new point-of-sale systems and credit card readers when necessary
- Acquiring new hardware to replace dated hardware
- Ensure that the online store is operational for all US and UK sites; support store managers with site changes or payment issues.
- Improving sales on our online stores in cooperation with our product store managers
- Taking charge of support tickets with the vendor to ensure timely updates and resolutions
- Updating the theaters’ retail staff on the status of open tickets and fixes
- To maintain the appropriate operation of all retail functions at the store level and back office procedures, schedule meetings with third party support teams and attend them as necessary.
- Supplying on-site assistance when problems occur during selling periods; observing selling periods at our exhibitions to determine client behavior to help enhance our sales procedures
- Adding infrastructure to our physical stores on Broadway and in the West End to speed up customer interactions
- Working closely with front-of-house workers to pinpoint issues and make improvements to the point-of-sale system
Requirements:
- Experience working at a help desk; prior experience working in retail or with point-of-sale software
- Quickly fix hardware and software problems; capability of remotely fixing problems
- Vendor control
- Works nicely in a group setting
- Wi-Fi, Bluetooth, and other connection technologies should be understood on a basic level.
- Knowledge of online retail and the capacity to pick it up fast and implement it
- The capacity to comprehend business processes from beginning to end
- Strong written and verbal communication skills; documentation building skills
- Familiarity with iPads and other Apple products
- Technologist with a curious nature
- A commitment to valuing diversity and fostering an inclusive work and learning environment that has been clearly shown.
According to a 40-hour work week, the salary range for this position in New York is $60,600 to $81,290 annually. Depending on company needs, the weekly timetable may change. Internal equity will be taken into consideration when determining the basic pay that is actually offered, and it may also change based on the candidate’s geographic location, job-related knowledge, abilities, and experience, among other things. Depending on the level and job offered, the remuneration package may include a bonus and/or long-term incentive units in addition to the complete range of medical, financial, and/or other benefits.