Technical Specialist – Apple Remote Jobs

Job Type: Technical Specialist from home
Location: California work from home
Company: Apple

Position Description:

You build solid, fruitful relationships with Apple as a Technical Specialist by assisting new owners in getting started and assisting existing ones in receiving prompt, effective service. You analyze the problem as soon as a client requests help. Using your expertise in the most recent Apple technology, you can sometimes assist consumers with their iPod, iPhone, and iPad gadgets. Other times, you direct clients to support team members who help them get back online. Even new clients receive customized training from you so they may learn the fundamentals of beginning picture, video, and audio projects. Your dedication to giving customers the greatest service benefits the entire store staff. You play a crucial role in our success by assisting Apple in maintaining solid customer relationships.

Key Requirements

• being able to determine the support needs of new customers and either meet those needs directly or refer them to other team members
• the ability to switch between various technical expertise and skill sets on a frequent basis
• being able to adapt well to change when products change

Additional Conditions

• You can make decisions swiftly and have strong time management abilities.
• While investigating and resolving problems, you remain composed and customer-focused.
• When providing product diagnoses and suggested solutions, you reassure customers.
• Your schedule will need to be flexible. Your working hours will depend on company requirements.