Full Time

Technical Specialist – Apple Jobs

Posted 1 year ago
New York
$60 - $70 per hour

Job Description

Job Type: Technical Specialist from home
Location: New York work from home
Company: Apple

Position Description:

As a Technical Expert, you assist new owners in getting started and current owners in receiving rapid, efficient service, while building strong, positive relationships with Apple. When a customer calls for help, you rapidly examine their issue. You occasionally assist consumers by providing advise or a solution on the spot, utilizing your understanding of current Apple technology to assist with iPod, iPhone, and iPad devices. At times, you send consumers to members of the support team, who get them back up and running. You even offer personal training to new customers, assisting them in acquiring the fundamental skills required to begin working on photo, video, and music projects. Your dedication to providing excellent customer service benefits the entire shop staff. You contribute to our success by assisting Apple in maintaining great customer relationships.

Important Qualifications

  • As customers come, you must be able to analyze their support needs and either provide solutions or refer them to other team members.
  • Flexibility in rotating among several technical specialties and skill sets on a regular basis
  • Capacity to thrive in the face of change as products evolve

Additional Conditions

  • You have good time management skills and the ability to make swift decisions.
  • You retain your cool and focus on the consumer while troubleshooting and resolving issues.
  • When offering product diagnoses and suggested remedies, you reassure customers.
  • Your schedule will need to be adaptable. Your working hours will be determined by the demands of the company.