Full Time
Team Leader – American Express Remote Jobs
Job Description
Job Type: Team Leader from home
Location: New York work from home
Company: American Express
Responsibilities:
The ATL will assist, under the guidance of the Team Leader:
- Building a strong team dynamic
- Guiding their direct reports and team members to give our customers and their visitors a high-touch, premium experience.
- By offering ongoing mentoring, training, and development, as well as rewards and recognition for accomplishments, employers can motivate their personnel to reach their goals.
- communicating with and informing the employees of any changes that may have an impact on cardholders
- Managing to schedules ensures that there is always appropriate servicing coverage, which may involve filling in as necessary.
- Supporting the Manager’s review of team performance and, where necessary, helping to draft colleagues’ individual growth and action plans
- collaborating together with the food and beverage provider to develop an outstanding, award-winning guest experience for all visits to Centurion New York.
- Participating actively in internal promotional events
- identifying possibilities to improve operations and putting into practice original ideas to expand the company with the hospitality general manager.
- pursuing constant progress while challenging themselves and the team to “set a higher standard”
- Every day of the week from 8:45 am to 12 am, the Centurion New York Lounge is open. This job is for 40 hours a week, from Tuesday to Saturday. Depending on company requirements, the time may fluctuate.
Requirements:
The following qualifications will be present in a successful applicant:
- Must have two years of proactive customer service experience in the travel or hospitality industries (premium servicing a plus).
- Must have two years of supervisory experience or a proven track record as an effective MSP, MCP, or CCP. Experience in the food and beverage, airline, or lounge industries, including reservation experience, is strongly encouraged.
- demonstrated a commitment to providing excellent customer service and the capacity to address client concerns
- Understanding and ability to properly implement plans, processes, and policies
- Strong communication, presenting, and writing abilities; ability to resolve conflicts
- Ability to lead and monitor business outcomes Excellent analytical and problem-solving abilities
- meticulous with excellent organizing and prioritization abilities and the ability to function well under pressure.
- Flexibility in shift work, including nights, weekends, and holidays, is essential.
- For some work tasks, light to moderate lifting may be necessary.
Due to the fact that American Express will not seek to sponsor visas for these positions, applicants must be eligible for employment in the United States.
Sponsorship for e visas for these positions.
Annual Salary: $55,400 to $81,400 plus bonuses and benefits
